Jennifer Parrish

This is a temp. position until the end October.

• Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
• Erased user data, debugged application issues and refurbished devices for resale.
• Specialized in repairing apple phones and frequently worked on other manufacturer models.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Installed and configured new devices and system components.
• Worked flexible hours; night, and holiday shifts.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Approved regular payroll submissions for employees.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Reviewed performance everyday to monitor and measure productivity, goal progress and activity levels.
• Evaluated employee records and productivity to complete employee evaluations.
• Resolved customer service issues promptly.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Submitted orders for new inventory.
• Examined merchandise to verify correct pricing and attractive displays.
• Processed product returns and assisted customers with other selections
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
• Solved customer challenges by offering relevant products and services
• Maintained records related to sales, returns and inventory availability
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Engaged with customers to build rapport and loyalty
• Prepared merchandise for sales floor by pricing or tagging
• Helped customers locate products and checked store system for merchandise at other sites
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.