Jennifer Parrish

• Managed five concept food hall producing 4500 meals per week
• Developed and maintained strong client relationships to enhance customer satisfaction and retention
• Collaborated with cross-functional teams to deliver custom-curated menus and decor for diverse calendar of client hosted events
• Analyzed client feedback to identify trends and drive continuous improvements in service delivery
• Led strategic planning sessions to align account objectives with overall business goals

Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Directed multiunit operations management to fulfill dining requirements of corporate clients through diverse service styles. Oversaw customer success from pilot and menu development to execution and evaluation. Led operational oversight, staff management, and standard operating procedure development, while fostering vendor and client relationships and promoting interdepartmental collaboration.

• Achieved successful product demonstrations for flagship Costco warehouse, enhancing customer engagement. Delivered impactful training programs for best practices in Costco demo departments nationwide, improving operational efficiency. Analyzed data related to product demonstrations, optimizing labor unit lift execution. Established new vendor partnerships, expanding business opportunities. Enhanced growth of existing vendor partnerships, contributing to overall sales performance. Fostered strong vendor relationships, driving sales growth for vendors, Costco, and CDS. Retrained event managers and restructured department procedures, streamlining operations. Executed profitable road show demonstrations lasting up to seven days, significantly boosting revenue.

• Assisted in hiring staff for hourly concessions roles. Supported training initiatives for hourly concessions and staffing coordinator positions. Helped manage daily operations of concession stands during events. Aided in overseeing inventory management. Participated in game day meetings with supervisors to facilitate smooth operations. Provided assistance during large events at the stadium in collaboration with premium management. Conducted coaching sessions with staff to enhance performance. Developed and implemented training programs tailored to each position in the department. Worked to meet and exceed client expectations. Supported all positions to promote a positive event experience. Assisted in overseeing nonprofit program activities.

• Hired hourly certified trainers for Florida territory. Trained certified trainers for Florida territory. Assisted in training management for Florida territory. Operated cafe according to company standards. Created schedules and adjusted for labor costs. Completed weekly inventory. Processed liquor, food, and paper orders. Conducted weekly staff coaching meetings. Supported all positions to enhance guest experience.

• Oversaw recruitment of hourly staff to meet operational needs. Developed and implemented training programs specific to each store and market. Facilitated the establishment of in-store trainers to promote ongoing employee development. Directed training initiatives focusing on menu and beverage knowledge, store verbiage, and effective sales techniques. Managed scheduling and labor cost adjustments to optimize efficiency. Executed weekly inventory management. Coordinated liquor, food, and paper supply orders. Led team building and coaching activities to enhance performance.

• Directed hiring processes for hourly staff to build effective teams. Developed and implemented training courses specific to each store and market. Oversaw the establishment of in-store trainers to facilitate ongoing employee development. Training encompassed menu knowledge, beverage knowledge, proper store verbiage, and sales techniques. Managed scheduling and labor cost adjustments to optimize operations. Executed weekly inventory assessments. Coordinated liquor, food, and paper supply orders. Fostered team building and coaching initiatives to enhance performance.

• Launched restaurant operations with a focus on customer satisfaction through exceptional service. Oversaw cleanliness of dining areas and food items prior to service. Upheld serving standards and compliance with regulations. Managed food and beverage handling in accordance with established policies. Coordinated with various departments to enhance customer service quality.