Jennifer Parry
Houston
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
34
34
years of professional experience
Work History
CSR/CONCIERGE
VCA Jones Rd. Animal Hospital
06.2021 - 10.2025
- Provided exceptional customer support by addressing inquiries and concerns effectively.
- Managed appointment scheduling to optimize client flow and service delivery.
- Assisted in maintaining accurate patient records using veterinary software systems.
- Educated pet owners on services, procedures, and preventive care recommendations.
- Resolved conflicts and handled difficult situations with professionalism and empathy.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Trained new team members on best practices for customer interaction and clinic protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
General Manager
Frank's Grill HSK Investments
04.2006 - 05.2021
- Directed daily operations, optimizing workflows and enhancing service delivery standards.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw budgeting processes, ensuring financial efficiency and resource allocation aligned with objectives.
- Mentored management staff, fostering leadership skills and improving team performance across departments.
- Developed and implemented strategic initiatives to drive revenue growth.
- Collaborated with suppliers to negotiate contracts for quality ingredients at competitive prices.
- Oversaw compliance with health regulations, maintaining high standards of safety and cleanliness.
Client Service Representative
VCA Spring Branch Animal Hosptal
01.1992 - 2003
Education
High School Diploma -
Scarborough High School
Houston, TX06.1989
Skills
I have 36 years client/customer service experience! I'm genuine and have a very strongth work ethic I have a very clear understanding of business and growth
I'm used to working in a very high volume, stressful work environment, while paying attention to detail, resolving client issues and providing the best client experience
Timeline
CSR/CONCIERGE
VCA Jones Rd. Animal Hospital
06.2021 - 10.2025
General Manager
Frank's Grill HSK Investments
04.2006 - 05.2021
Client Service Representative
VCA Spring Branch Animal Hosptal
01.1992 - 2003
High School Diploma -
Scarborough High School