Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Parsons

Jennifer Parsons

Chesapeake,Virginia
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

ADDITIONAL SKILLS CLOSING (2 years) CUSTOMER SERVICE (2 years) RECEPTIONIST (2 years) RETAIL SALES (2 years) ACD (Less than (1 year) CALL CENTER (2 years) CUSTOMER SUPPORT (2 years) CSR (2 years)

Overview

20
20
years of professional experience

Work History

Personnel Manager

P&P TRANSPORT SERVICE LLC.
07.2017 - 12.2022
  • 540 556 7490 jenn.chambrs@icloud.com
  • Dedicated Personnel Manager proficient in staffing and creating positive environments where employees can thrive and succeed while being fully aware of direct competitors and there strategies
  • As well as
  • Personnel
  • Human Resource Management
  • Customer Service problem Solving
  • Personnel & Human Resources
  • Consult with the senior management to formulate and implement all company policies
  • Inform all employees about policy changes
  • Look into all employee complaints in a impartial manner
  • Design programs and events that will boost morale to maintain or increase employee productivity
  • Interview and hire employees then arrange for their orientation and training
  • Oversee all employee terminations
  • Solve all salary related queries for employees
  • Keep records of all employee personnel
  • Report all major employee happenings to management
  • Be aware of all legal matters concerning employees that can affect the company

Hospice Caregiver

Continuous Care
11.2015 - 07.2017

Out-patient PCA/Hospice Care giving services
Serve as a companion to clients
Manage clients medication
Prepare clients meals
Transport clients to medical appointments
Perform housekeeping duties
Provide bathing and dressing assistance
Keep proper care records and report changes Doctor and family
Encourage socialization and participation in activities
Follow patient care plan
Communicate with families, regarding care
Assist with transfer and mobility
Shopping and running errands
Maintain a safe and comfortable home environment

PCA/Hospice Caregiver

PRIVATE HOME ELDERLY CARE
01.2004 - 01.2015
  • Out-patient PCA/Hospice Care giving services
  • Serve as a companion to clients
  • Manage clients medication
  • Prepare clients meals
  • Transport clients to medical appointments
  • Perform housekeeping duties
  • Provide bathing and dressing assistance
  • Keep proper care records and report changes Doctor and family
  • Encourage socialization and participation in activities
  • Follow patient care plan
  • Communicate with families, regarding care
  • Assist with transfer and mobility
  • Shopping and running errands
  • Maintain a safe and comfortable home environment

Customer Service & Technical Support Representative

ECHOSTAR
01.2002 - 01.2004
  • Provider of satellite communications & infrastructure services
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Resolved product/policy issues and shared benefits of new technology
  • Processed merchandise returns and exchanges
  • Processed and issued money orders for customers
  • Took special orders in person and over the phone to generate of additional revenue
  • Earned "Top Seller" for two consecutive quarters
  • Developed new customer prospects or referrals
  • Successfully interacted with customers and retail buyers to expedite orders
  • Managed quality communication, customer support and product representation for each client
  • Executed outbound calls to existing customer base resulting in increase in sales.

Education

High School Diploma -

Pulaski County High School, Dublin, Va.
06.1992

Skills

  • Performance Optimization
  • Operational Efficiency
  • Technique Optimization
  • Personnel Record Management
  • Customer Satisfaction
  • Employee Performance Reviews
  • Background Check Investigations
  • Confidential Records Management
  • Reading Comprehension
  • Human Resources Department Processes
  • Complaint Management
  • Managing Employee Relations
  • Personnel Conflict Resolution

Timeline

Personnel Manager - P&P TRANSPORT SERVICE LLC.
07.2017 - 12.2022
Hospice Caregiver - Continuous Care
11.2015 - 07.2017
PCA/Hospice Caregiver - PRIVATE HOME ELDERLY CARE
01.2004 - 01.2015
Customer Service & Technical Support Representative - ECHOSTAR
01.2002 - 01.2004
Pulaski County High School - High School Diploma,
Jennifer Parsons