Jennifer Parsons
Sussex,NJ
Summary
Experienced Hospitality Professional / Food & Beverage Coordinator. Passionate about elevating guest experiences, operational efficiency and elevating the art of taste and hospitality in food and beverage.
Focused on creating memorable dining experiences. Thrives in fast-paced environments and enjoys collaborating with chefs, staff, and clients to bring visions to life. Strong organizational skills and attention to detail enables seamless food and beverage coordination and services for events of all sizes, from corporate gatherings to smaller private parties.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food and Beverage Coordinator
Wildflower Farms, Auberge Resorts Collection
10.2022 - 11.2024
- Responsible for the detailed coordination of the F&B department’s day-to-day operations across multiple outlets for the resort.
- Provided exceptional customer service, addressing concerns and resolving issues promptly from pre-arrivals through meal execution and departure for hundreds of guests.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
- Monitor sales data to identify trends, driving informed decision-making regarding menu adjustments or promotions.
- Worked closely with chefs on menu development based on seasonal ingredients availability.
- Curated hundreds of detailed menus for resorts guests including notable VIPs.
- Assisted in inventory management operations for optimal stock levels and the reduction of waste.
- Assisted with scheduling, labor forecasting, on-boarding new staff and representation at daily leadership meetings.
- Managed payroll and team members time and attendance using Ceridian Dayforce for approximately one hundred team members.
- Created an atmosphere of hospitality, established and maintained effective team member relations, assisted with training and daily rally’
Food and Beverage Server
Oceanview Brewing Company, Sodel
05.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders driving sales.
Food and Beverage Server
McGeary's Irish Pub
08.2021 - 04.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Assistant Director of Workforce Advancement
New York Alliance for Inclusion and Innovation
01.2019 - 08.2020
- Assisted the Director in developing innovative workforce development programs to improve member's performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for over two hundred Alliance members.
- Established effective communication among team members for enhanced collaboration and successful project completion across the State of New York.
- Managed content updates and ensured timely delivery of e-learning materials to users.
- Ensured seamless integration of third-party tools and applications within the LMS environment and the RCWT Regional Leads.
Regional Lead
Regional Centers for Workforce Transformation
01.2016 - 01.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Self-motivated, with a strong sense of personal responsibility.
- Designed and implemented targeted marketing campaigns to raise awareness of available workforce development services among regional stakeholders.
- Developed comprehensive training materials for staff, resulting in improved efficiency and understanding of the RCWT LMS system.
Staff Development Specialist Consultant
Self-employeed
05.2014 - 01.2016
- Assisted in the creation of customized training materials tailored to specific job roles and responsibilities.
- Served as a liaison between company leadership and employees regarding professional development needs.
- Partnered with external vendors and industry experts to deliver specialized training sessions, broadening employee knowledge base.
Staff Development Specialist
Anderson Center For Autism
05.2006 - 03.2014
- Improved employee retention by fostering a supportive learning environment and addressing individual skill gaps.
- Scheduled and coordinated staff development events such as conferences, webinars, and guest speaker presentations.
- Implemented a mentorship program that paired experienced employees with newer hires, promoting collaboration and knowledge sharing.
- Collaborated with management to assess organizational needs and develop targeted training solutions.
- Analyzed data from post-training evaluations to identify trends and make necessary adjustments to future trainings.
- Oversaw the administration of employee training records, ensuring compliance with industry regulations and company policies.
- Promoted a culture of continuous learning by encouraging staff members to pursue relevant certifications or additional education opportunities.
Direct Support Professional
Anderson Center For Autism
09.2004 - 05.2006
- Maintained clean, safe, well-organized and supportive client environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behaviors and maintain safety.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
Bachelor of Science - Organizational Leadership & Communication
Marist College
Poughkeepsie, NY08-2015
Associate of Applied Science - Commercial Art And Design
Dutchess Community College
Poughkeepsie, NY05-2011
Skills
- Food & Beverage Leader
- ServSafe Certified
- Operational Efficiency
- Menu Development
- Inventory & Purchasing
- Scheduling & Labor Management
- Payroll Management
- Dining reservations
Certification
- SERVSAFE Manager Certified
Timeline
Food and Beverage Coordinator
Wildflower Farms, Auberge Resorts Collection
10.2022 - 11.2024
Food and Beverage Server
Oceanview Brewing Company, Sodel
05.2022 - 09.2022
Food and Beverage Server
McGeary's Irish Pub
08.2021 - 04.2022
Assistant Director of Workforce Advancement
New York Alliance for Inclusion and Innovation
01.2019 - 08.2020
Regional Lead
Regional Centers for Workforce Transformation
01.2016 - 01.2019
Staff Development Specialist Consultant
Self-employeed
05.2014 - 01.2016
Staff Development Specialist
Anderson Center For Autism
05.2006 - 03.2014
Direct Support Professional
Anderson Center For Autism
09.2004 - 05.2006
- SERVSAFE Manager Certified
Bachelor of Science - Organizational Leadership & Communication
Marist College
Associate of Applied Science - Commercial Art And Design
Dutchess Community College
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