Jennifer Pass
Chestertown,MD
Summary
Results-driven professional seeking position as Success Coach. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
25
25
years of professional experience
Work History
Admissions, Visitor Services Manager
Washington College
Chestertown, MD
06.2018 - Current
- First point of contact for over 10,000 annual visitors
- Maintain productive workday while multitasking in a high-call environment
- Assist admissions team by providing concierge-level service to prospective and current students to reach enrollment and retention. goals by responding to email inquiries and connecting students to campus resources
- Manage all aspects of campus visits for prospective students, large group high school visits, and families
- Coordinate individualized meetings for prospective students with enrichment offices and student support services by identifying interests and needs through a consultative approach
- Aggregate and analyze feedback from families and ambassadors to improve customer service, and training resulting in increased enrollment goals
- Collaborate with faculty to schedule class visits, identify potential athletic recruits, and communicate with coaches providing a cohesive experience
- Monthly scheduling for 10 admissions counselors and daily scheduling of interviews with prospective students
- Co-lead Ambassador program and assume additional responsibilities in absence of Dir. of Events and Volunteers. Responsibilities include but, not limited to, biweekly meetings with student leaders to ensure projects are being completed in timely manner, timesheet approval, and open house planning and preparation
- Schedule 40 students, manage students daily, delegate tasks, ensure high level of customer service is being provided, oversee monthly training meetings
- Participate in interview process for hiring new student tour guides
- Drive advertising to promote student tour guide program. Creatively plan and co-lead annual training to educate and engage students while team building
Corporate Skill Trainer/Opening Team
Cracker Barrel Old Country Store Inc
Stevensville, MD
11.2008 - 12.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Reinforced brand objectives and achieved target sales goals under strict deadlines
Substitute Teacher
Queen Anne's County Public Schools
Centreville, MD
08.2003 - 06.2011
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Independent Sales Representative
Imagine Nation Books Ltd.
Boulder, CO
06.2007 - 06.2008
- Identified new customers by attending trade shows, networking, and performing cold calls.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate
- Established positive and recognizable brand image by building customer rapport and strong use of strong customer skills
Assistant to Director of Marketing
Members Only Men's Apparel
New York, NY
04.1992 - 05.1993
- Prepared sales proposals, developed and planned departmental budgets
- Coordinated seasonal sales conferences
- Maintained scheduling and planning for Director of Marketing
- Interpreted and logged sales and logistics data
Administrative Assistant
Skild & Wyse Advertising Inc.
New York, NY
04.1991 - 04.1992
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Arts - Speech Communications
University of Maryland College Park
College Park, MDAssociate of Arts - Marketing
Nassau Community College
Garden City, NYSkills
- Critical thinker
- Empathetic listener
- Problem solver
- Effective communicator
- Team member
- Technical Proficiency with Microsoft office, Google and SLATE (CRM) platforms
- Detail oriented
- Well organized
- Thrives in fast paced environment
Timeline
Admissions, Visitor Services Manager
Washington College
06.2018 - Current
Corporate Skill Trainer/Opening Team
Cracker Barrel Old Country Store Inc
11.2008 - 12.2018
Independent Sales Representative
Imagine Nation Books Ltd.
06.2007 - 06.2008
Substitute Teacher
Queen Anne's County Public Schools
08.2003 - 06.2011
Assistant to Director of Marketing
Members Only Men's Apparel
04.1992 - 05.1993
Administrative Assistant
Skild & Wyse Advertising Inc.
04.1991 - 04.1992
Bachelor of Arts - Speech Communications
University of Maryland College Park
Associate of Arts - Marketing
Nassau Community College
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