Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Passmore

Fayetteville,Pennsylvania

Summary

Adaptable prior Manager offering 20 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Enviromental Tech

Sodexo USA
Shippensburg, PA
11.2020 - Current
  • Provided guidance to facility personnel on proper waste handling procedures.
  • Conducted research into new technologies that could improve the efficiency or effectiveness of existing processes or procedures.
  • Trained personnel on proper safety protocols when working around hazardous materials.
  • Provided technical support to other departments within the organization as needed.
  • Ensured safety protocols were followed at all times.
  • Administered first-aid assistance in emergency situations.
  • Operated bailer machine to compact recyclable material into bales for transport.
  • Inspected baled materials and ensured they met company standards before shipping.
  • Ensured that safety procedures were strictly followed at all times while operating the baler machinery.
  • Conducted regular inspections of baling machines and identified any potential issues or malfunctions.
  • Assisted in training new staff on proper use of baler machines and related safety protocols.
  • Implemented measures to reduce downtime due to machine malfunction or operator error.
  • Stored bales safely in designated areas according to size and type of material used.
  • Organized work area by cleaning up debris created during the baling process.
  • Used hand trucks and forklifts to unload, load and transport items.

Head Manager

McDonald's
Chambersburg, PA
08.2017 - 08.2018
  • Developed and implemented strategies to increase customer satisfaction and employee engagement.
  • Organized daily operations, including scheduling staff shifts, managing inventory, and overseeing customer service issues.
  • Ensured compliance with all safety standards and regulations in the workplace.
  • Recruited, trained, and evaluated new employees.
  • Weekly safety meetings to ensure all employees were following safety protocall.
  • Maintained positive relationships with vendors, suppliers, customers, and other stakeholders.
  • Analyzed financial data to develop effective business plans for future growth.
  • Created reports on sales performance metrics to identify areas of improvement.
  • Resolved conflicts between staff members in a professional manner.
  • Drafted budgets for departmental expenditures and monitored spending closely.
  • Coordinated special events such as conferences and workshops.
  • Reviewed customer feedback surveys to ensure quality of service was maintained at all times.
  • Identified opportunities for process improvements within the organization.
  • Monitored team performance against set targets and goals and provided feedback accordingly.
  • Provided guidance to subordinates regarding their job duties when necessary.
  • Established protocols for handling customer complaints in an efficient manner.
  • Performed regular maintenance checks on equipment used by staff members.
  • Conducted research into the latest industry trends to stay competitive.
  • Assessed training needs of personnel and organized relevant training sessions.
  • Implemented cost-effective solutions to reduce overhead expenses.
  • Developed marketing campaigns that increased brand awareness among target audiences.
  • Collaborated with other departments across the organization for successful project completion.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed talent acquisition and general operations staffing to maintain effective service delivery and mentoring.
  • Identified and pursued new potential client services opportunities and business development activities.
  • Led weekly meetings to build consensus and cultivate culture of collective problem-solving.
  • Oversaw day-to-day operations of th business, coordinating operational strategies to achieve profit and growth targets.
  • Facilitated improvements to performance management system.
  • Managed daily operations and supervised multiple team members across 2 locations.
  • Led team of 60 employees, and 10 management and reported performance to board.
  • Managed employment agreements, compensation plans, salary analysis and corporate governance.
  • Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
  • Used data and analytics to diagnose trends and link to business performance outcomes.
  • Worked cross-functionally with marketing, sales and finance departments.
  • Inspected completed work to drive quality, timeliness and company standards.
  • Developed business plans to incorporate growth, modernization and cost structure improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Lead Supervisor

Ramtech
Chambersburg, PA
10.2002 - 02.2012
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Conducted regular team meetings to discuss goals, objectives, and strategies for success.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Performed quality control checks on products prior to shipment.
  • Trained new hires on company policies, procedures, and processes.
  • Ensured compliance with safety regulations and industry standards.
  • Maintained accurate records of payroll information and personnel files.
  • Provided guidance to junior staff members regarding best practices for productivity improvement.
  • Weekly safety meetings to ensure all employees followed proper protocol

Store Manager

Unimart
Curwensville, PA
06.1999 - 04.2002
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

High School Diploma -

Harmony Area High School
Westover, PA
05-1990

Skills

  • Strategic Planning
  • Performance Management
  • Expense Tracking
  • Staff Development
  • Workforce Management
  • Policy Implementation
  • Team Leadership
  • Staff Training and Development
  • Verbal and written communication
  • Staff Management
  • Sales management
  • Schedule Preparation
  • Cross-functional team management
  • Time Management
  • Budget Control

Certification

  • Forklift License
  • CDL
  • Heavy Equipment Certification & License

References

References available upon request.

Timeline

Enviromental Tech

Sodexo USA
11.2020 - Current

Head Manager

McDonald's
08.2017 - 08.2018

Lead Supervisor

Ramtech
10.2002 - 02.2012

Store Manager

Unimart
06.1999 - 04.2002

High School Diploma -

Harmony Area High School

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Jennifer Passmore