Jennifer Patino
Odessa
Summary
Dynamic leader with a proven track record at Don Juan Chiles, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, coupled with expert problem-solving abilities. Achieved notable improvements in efficiency and team cohesion, leveraging strong leadership and data entry skills to exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Reception Manager
Don Juan Chiles
03.2020 - 03.2021
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
Third Key Manager
Claire's Stores
01.2019 - 12.2019
- Oversaw cash register operations, ensuring accurate and efficient transactions.
- Safeguarded company assets by securely transporting daily deposits to the bank.
- Oversaw store opening and closing procedures, ensuring security and operational readiness.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
Waitress
Karinas Seafood
01.2017 - 11.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor In Psychology - Psychology
Vizcaya De Las Americas
Delicias Chihuahua 11.2023
High School -
Chula Vista High School
Chula Vista, CA08.2017
Skills
- Customer service focus
- Budgeting and financials
- Staff training and development
- Data entry proficiency
- Strong leadership
- Team building expertise
- Goal setting
- Teamwork
- Customer service
- Problem-solving
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reception Manager
Don Juan Chiles
03.2020 - 03.2021
Third Key Manager
Claire's Stores
01.2019 - 12.2019
Waitress
Karinas Seafood
01.2017 - 11.2017
Bachelor In Psychology - Psychology
Vizcaya De Las Americas
High School -
Chula Vista High School
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