Jennifer Pattengale
Summary
Public Benefits Specialist Supervisor with extensive experience in managing employees and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with focus on adapting to changing needs and supporting organizational goals.
Overview
18
18
years of professional experience
Work History
Public Benefit Specialist 5
Department of Social and Health Services
04.2019 - Current
- Knowledge of call center technology and phone management, as well as virtual supervision of staff and managers.
- Understanding of the DSHS Mission, Values, and Strategic plan.
- Develop a strong REDI culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Collaborate with cross-functional teams to streamline communication and improve service delivery.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyze staff metrics to identify trends and develop strategies for improvement.
- Mentor staff, foster professional growth and skill development.
- Experience in federal, state, and department regulations governing statewide public assistance services and operations.
Public Benefit Specialist 3
Department of Social and Health Services
12.2007 - 04.2019
- Resolved customer inquiries, providing accurate information and support through various communication channels.
- Managed high-volume call queues, maintaining professionalism and composure in fast-paced environments.
- Determine eligibility for state and federal public assistance benefits.
- Complete interviews with clients.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for clients experiencing personal difficulties, building rapport and trust in us.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Education
GED -
Henry Foss High School
Tacoma, WASkills
- Time management
- Verbal and written communication
- Complex Problem-solving
- Leadership
- Teamwork
- Computer skills
Timeline
Public Benefit Specialist 5
Department of Social and Health Services
04.2019 - Current
Public Benefit Specialist 3
Department of Social and Health Services
12.2007 - 04.2019
GED -
Henry Foss High School
Workgroups
- South Sound All Staff Facilitator
- South Sound Employee Recognition Facilitator
- Quality Process Improvement Team
- Procedures SME