Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Jennifer Lynn Patterson

Certified Medical Assistant
MI

Summary

Detail-oriented and knowledgeable Certified Medical Assistant that is skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Overview

18
18
years of professional experience
1
1
Certification
1
1

BLS

Work History

Certified Medical Assistant

Memorial Healthcare
Owosso, MI
06.2008 - 11.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Waitress, Bartender, Cook

The Green Parrot
Chesaning, MI
04.2005 - 06.2008
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared food items in compliance with recipe.
  • Followed strict recipes and drink measurements.
  • Used cash registers and credit card machines to cash out customers.
  • Handled simultaneous customer and team needs while avoiding unnecessary delays or errors.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Served high customer volumes during special events, nights and weekends.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait time
  • Set up glassware, liquor and other necessary supplies for special events.
  • Informed customers about daily and seasonal specials.

Education

Associates Degree In Health Science - Health Management And Clinical Assistance

Baker College, Owosso MI
Owosso, MI
06.2007

Skills

  • Completing Insurance Forms
  • Electronic Health Records
  • Pharmacy Relations
  • HIPAA Compliance
  • Coordinating Drug Refills
  • Multi-Line Telephone System Operation
  • Vitals Collection and Documentation

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Medical Assistant

Memorial Healthcare
06.2008 - 11.2022

Waitress, Bartender, Cook

The Green Parrot
04.2005 - 06.2008

Associates Degree In Health Science - Health Management And Clinical Assistance

Baker College, Owosso MI

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Jennifer Lynn Patterson Certified Medical Assistant