Jennifer Patterson
Denver,CO
Summary
Energetic Optical Professional with decades of experience within the industry, equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and unifying under common goals, modeling efficiency and excellence in customer service Personable and dedicated customer service Passion for building relationships, cultivating partnerships and growing business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager, Optician ABO,NCLEC
Stanton Optical
Greenville, NC
05.2024 - Current
- Supervision of personnel and support and coaching of all staff
- Implementation of sales promotions, systems and procedures
- Managing office supply orders, handling of buiding maintenence and IT, equipment issues
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established relationships with local business through business outreach to increase brand awareness
- Trained, coached, and mentored junior sales personnel and optical technicians to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Provided guidance to staff members regarding office management procedures and protocols.
Office Location Manager, Sales Optician ABO, NCLEC
20/20 Vision Center
Washington, NC
06.2022 - 05.2024
- Lead sales optician with over 30 years’ experience in education of lens/frame design, properties, fit and fabrication of premium eyewear products
- Onboarding and training of new employees
- Employee scheduling and payroll
- Supervision of personnel and support and coaching of all staff
- Implementing and maintenance of office procedures and policies
- Oversee daily, weekly schedules and appointments, forecasting needs of office and staff
- Document development and special project preparation when requested in support of merchandising and marketing
- Creste office supply orders and maintaining budgeted inventory of revenue product
- Performed daily, weekly, monthly and annual reporting, cash drawer reconciliation and company deposits
- Conflict resolution, handling complaints and specific customer requests, explanation of policy within business guidelines
- Office communication in regards, to building, construction and necessary housekeeping.
- Ordered stock from suppliers based on customer orders.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Front Office Retail Sales Manager, Optician ABO, NCLEC
BD Eyecare/Pearle Vision
Parker, CO
07.2019 - 06.2021
- Lead product education specialist for sales team and clients
- Patient care, education, and fitting of eyewear
- Daily maintenance of, cash reconciliation and sales programs
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Front office administration, patient check in, insurance authorization, daily reports, patient recall
- Doctor assistance, pre-testing, VA’s and patient history.
- Provided guidance to staff members regarding operational procedures.
- Monitored employee performance and provided feedback to improve productivity.
- Conducted regular inventory checks to ensure accuracy of product counts.
Sales, Optician ABOC
Castle Pines Eyecare
Castle Pines, CO
06.2018 - 07.2019
- Consistently met sales goals in a highly competitive, commission-based luxury retail environment
- Expertise in fitting and education of latest lens technology
- Highly effective listener and effective at resolving customer conflict
- Fitting and dispensing of patient eyewear
- Organization of Standard Operating Procedures.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Account Executive, ABO, ABOC Technical Speaker
VSPOptics Group, VSPOne Optical Technology Centers
Eastern Colorado
07.2015 - 05.2018
- Experienced sales and business consultant and administration professional
- Sustained daily goals of schedule control, client communication, documentation, organization of multiple reporting platforms, including expense report and budget management
- Revenue Growth increase from $1,404,604.00 to $2,804,829.00 in three years representing half the state of Colorado in support of an expansion territory
- Educate and influence providers and practice administration to choose VSPOne and proprietary products to maximize VSP revenue
- Practice consultation and delivery of presentation on all lines of business offered
- Related proprietary programs (services and products) in Local liaison in all areas of industry community, professional associations, and alliance groups
- Recognized nationally for increased growth in single territory YOY by 66% in private pay
- Experienced with multiple industry technology platforms as well as Salesforce, Cognos, Experience with MS Office, Xcel and Power Point
- Business management of daily operations correspondence, expense reports, sample inventory management, point of sale displays and client consultation including training on branded and non-branded products
- Presentation of company Commercial Programs adding value of additional savings through promotions, buying group discounts and rebates to incentivize growth.
- Coordinated arrangements and travel for special engagements, team meetings when required.
- Prepared strategies for upcoming sales calls, negotiations and education.
- Maintained professionality and efficiency while working closely with leadership.
VSPOne Optical Technology Centers/VSPOne Denver
Englewood
CO
- Challenged and charged with maintaining balanced flow of process and product fabrication
- Equipment Maintenance and calibration
- DVI, Lens/Blank Selection
- Optical lens fabrication and quality assurance.
- Upheld high standards for sanitation, safety, and quality control procedures.
- Resolved customer issues and responded promptly to inquiries, maintaining the customer service for top accounts as we developed region
Education
Licensed Optician (INACTIVE)
Floriday Board of Opticianry
Tallahassee, FL11-2000
Skills
- Analytical Skills
- Team Collaboration
- Adaptability and Flexibility
- Excellent Communication
- Customer relationships management
- Key account development
- Strategic Planning
- Profitability Optimization
- Verbal and written communication
- Sales territory growth
- Retail Sales
- Insurance Billing
Certification
- ABOC
- NCLEC
- ABO Technical Speaker
Timeline
Sales Manager, Optician ABO,NCLEC
Stanton Optical
05.2024 - Current
Office Location Manager, Sales Optician ABO, NCLEC
20/20 Vision Center
06.2022 - 05.2024
Front Office Retail Sales Manager, Optician ABO, NCLEC
BD Eyecare/Pearle Vision
07.2019 - 06.2021
Sales, Optician ABOC
Castle Pines Eyecare
06.2018 - 07.2019
Account Executive, ABO, ABOC Technical Speaker
VSPOptics Group, VSPOne Optical Technology Centers
07.2015 - 05.2018
VSPOne Optical Technology Centers/VSPOne Denver
Englewood
Licensed Optician (INACTIVE)
Floriday Board of Opticianry