Jennifer Patterson
Pell City,AL
Summary
Proactive Tissue Recovery Technician, Surgical Technician and Office Specialist with extensive experience in surgical support and administrative duties. Skilled in surgical instrument setup, tissue recovery, HIPAA compliance, and office management. Known for reliability and dedication, bringing exceptional organizational and critical thinking skills to any team.
Overview
23
23
years of professional experience
Work History
Tissue Recovery Technician - Per Diem
Legacy of Hope
05.2015 - Current
- Performed, under supervision, the surgical recovery of human tissue for transplant, research, and education.
- Maintained and packaged tissue for various processors in an efficient and a timely manner.
Surgical Technician
UAB Hospital
02.2015 - 04.2023
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
- Upheld high standards of patient privacy by following HIPAA guidelines when handling sensitive medical information.
- Demonstrated adaptability, working effectively with various surgical teams and specialties, ensuring seamless collaboration.
- Improved patient care by assisting surgeons during surgical procedures and maintaining a sterile environment.
- Established a reputation for reliability, punctuality, and dedication to providing the highest level of surgical support in all situations.
- Contributed to positive patient outcomes by anticipating surgeons'' needs throughout procedures and reacting quickly to changes in situations.
Administrative Office Specialist
Alabama Organ Center
11.2013 - 02.2015
- Prepared donor/recipient letters to family, hospital staff, medical examiners and coroner regarding donation.
- Scheduled meetings, booked meeting rooms and prepared meeting agendas for Executive Director.
- Supported Executive Director with detailed calendar management, meeting preparation.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained a professional and welcoming office atmosphere by greeting visitors, answering phone calls promptly, and addressing any in-person inquiries with courtesy.
- Enhanced team productivity by coordinating schedules, and organizing meetings for staff members.
- Improved customer satisfaction with timely communication and effective problem-solving skills in addressing inquiries or concerns.
- Strengthened client relationships by providing exceptional assistance during phone calls or email exchanges while maintaining strict confidentiality standards.
Office Manager
Home Options, Inc.
11.2001 - 10.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Processed payroll for employees and processed invoices for clients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
Associate of Science - Surgical Technology
Virginia College - Birmingham
Birmingham, AL2014
Applied Science - Emergency Medical Technician - Basic
University of Alabama At Birmingham
Birmingham, AL1996
Skills
- Operating System Knowledge
- Active Listening
- Critical Thinking
- Organizational Skills
- Time Management
- Attention to Detail
- Multitasking
- Goal Setting
- Professionalism
- Clerical Functions
- Excellent Patient Care
- Teamwork and Collaboration
Timeline
Tissue Recovery Technician - Per Diem
Legacy of Hope
05.2015 - Current
Surgical Technician
UAB Hospital
02.2015 - 04.2023
Administrative Office Specialist
Alabama Organ Center
11.2013 - 02.2015
Office Manager
Home Options, Inc.
11.2001 - 10.2013
Associate of Science - Surgical Technology
Virginia College - Birmingham
Applied Science - Emergency Medical Technician - Basic
University of Alabama At Birmingham
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