JENNIFER PATTERSON
Supervisor, Plan Sponsor Services
San Tan Valley,AZ
Summary
Dedicated Supervisor and enthusiastic IT Specialist with 10 years of experience, including 3 years with a major healthcare provider. Exceptional track record of leading teams, delivering results, and exceeding expectations. Skilled in security and HIPAA Compliance. Aiming to enhance Aetna's ROI with proven Network Admin and Reporting analyst skills. Creative and motivated leader proficient in utilizing exceptional design and planning strengths to accomplish complex projects. Adept at teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor, Plan Sponsor Services
Aetna, a CVS Health Company
Remote, AZ
07.2023 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks; Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows; Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions; Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Integrated Services Specialist - Operations
Aetna, a CVS Health Company
Remote, AZ
11.2022 - 07.2023
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery; Streamlined service processes for increased efficiency and improved customer experiences; Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives; Developed comprehensive FAQs, reducing volume of repetitive inquiries.
Senior Benefit Consultant II
GoHealth, LLC
Remote, AZ
09.2013 - 11.2022
- Medicare sales and support for residents in 21 states; meet sales and service requirements in 7 different competencies; adhere to all HIPAA and CMS regulations at all times.
Technology Support Specialist
Employee Benefits International
Phoenix, AZ
12.2019 - 07.2021
- Manage/build client profiles on HRIS platform for client base; train and users at client group for varying levels of use/engagement; troubleshoot technical connections and errors within other operating systems linked to the HRIS system; build, test, and securely transmit 834 5010 encrypted enrollment and eligibility file feeds to carrier and vendor partners; assist and facilitate claims related issues for clients; process enrollment data as needed for clients; offer aid and support, in various forms, to client bases and colleagues alike.
Surgery Scheduler
Ironwood Urology
Gilbert, AZ
11.2016 - 08.2019
- Schedule surgeries, call various insurance companies for procedure authorizations, schedule pre-and post op appointments, work with scheduling administrators at area hospitals, Schedule and balance on call schedules for four urologic surgeons.
Education
Wilbur Wright Community College - Criminal Justice, Psychology
Wilbur Wright Community College - City Colleges of Chicago
Chicago, United States 08.2008 - 05.2011
Skills
Team leadership
Process optimization
Operational optimization
Organizational strategy formulation
Data analysis expertise
Collaborative decision-making
Workplace engagement initiatives
Relationship building
Meticulous quality assurance
Workforce development
Skill enhancement coaching
Timeline
Supervisor, Plan Sponsor Services
Aetna, a CVS Health Company
07.2023 - Current
Integrated Services Specialist - Operations
Aetna, a CVS Health Company
11.2022 - 07.2023
Technology Support Specialist
Employee Benefits International
12.2019 - 07.2021
Surgery Scheduler
Ironwood Urology
11.2016 - 08.2019
Senior Benefit Consultant II
GoHealth, LLC
09.2013 - 11.2022
Wilbur Wright Community College - Criminal Justice, Psychology
Wilbur Wright Community College - City Colleges of Chicago
08.2008 - 05.2011
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