Jennifer Patterson
Katy,Texas
Summary
Experienced ER nurse and Nursing Operations Manager with over 17 years of diverse clinical and leadership experience. Proven ability to handle complex, high-acuity situations with sound clinical judgment and composure. Skilled in optimizing patient flow, improving care delivery, and leading interdisciplinary teams to achieve high-quality outcomes. Recognized for strong communication, critical thinking, and a commitment to patient-centered care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical RN IV
Memorial Hermann Greater Heights Hospital CCC
Houston, TX
11.2024 - Current
- Deliver safe, patient-centered care based on age-specific needs and nursing standards of practice
- Coordinate and implement nursing care plans in collaboration with an interdisciplinary team
- Apply clinical judgment and evidence-based practice to support optimal patient outcomes
- Collaborate with and delegate to healthcare team members to ensure high-quality care delivery
- Develop, coordinate, and implement treatment, discharge, and transfer plans
- Participate in continuous quality improvement initiatives and program evaluations
- Ensure compliance with regulatory standards, including Texas Board of Nursing requirements
- Maintain safety for patients, staff, and visitors while adhering to organizational policies and procedures
- Support operational efficiency through effective time, resource, and productivity management
- Serve as a mentor, preceptor, and resource for less experienced nursing staff
- Promote professional development through continuing education and competency validation
- Deliver compassionate, personalized care aligned with organizational service standards
Nursing Operations Manager
Cleveland Clinic South Pointe Hospital
Warrensville Heights, OH
05.2022 - 05.2024
- Identify and ensure the proper placement, facilitation, and expedition of all patient flow transactions, including direct admissions and transfers, in accordance with established clinical standards
- Address significant patient issues throughout the house and communicate with relevant leaders
- Handle staffing needs and makes modifications
- Manages the patient experience trans organizationally to optimize all resources to ensure safe and efficient environment
- Assist with difficult IV's.
Clinical Instructor
Cleveland State University
Cleveland, OH
08.2018 - 04.2024
- Serve as a professional clinical instructor demonstrating and teaching patient care in a hospital setting and skills lab
- Observe and assist students in the nursing process in various clinical settings
- Issue weekly assignments, graded care plans, critical care journals, and assessment tools
- Encourage and support students in learning to provide nursing care while using evidence-based practice
- Ensure students understanding of disease process
- Facilitate students' critical thinking development through explanation, demonstration, and observation while insuring student and patient safety
- Monitor each student's progress and provide a formal evaluation upon completion of the clinical.
ER RN
Favorite Health Care Staffing
02.2022 - 03.2022
- Provide safe efficient age specific nursing care to patients/families using the nursing process to help them attain, maintain, regain, and sustain optimal health status
- Implement the nursing process by delivering effective relationship-based nursing care
- Demonstrate technical skills in care delivery that result in safe practice and positive care outcomes
- Demonstrate clear communication and effective collaboration to optimize patient care and clinical operations
- Develop self and contribute to the professional practice of nursing
- Display leadership that influences optimal clinical and operational outcomes
- Displays the mission of the hospital and its values
- Observe, evaluate, and record client behavior and psychiatric symptoms
- Administers oral and IV medications
- Insert peripheral IV's and draw blood as required
- Demonstrate skills in handling Emergency and life-threatening situations.
ER RN
Prolink Staffing Agency
11.2021 - 02.2022
- Provide safe efficient age specific nursing care to patients/families using the nursing process to help them attain, maintain, regain, and sustain optimal health status
- Implement the nursing process by delivering effective relationship-based nursing care
- Demonstrate technical skills in care delivery that result in safe practice and positive care outcomes
- Demonstrate clear communication and effective collaboration to optimize patient care and clinical operations
- Develop self and contribute to the professional practice of nursing
- Display leadership that influences optimal clinical and operational outcomes
- Display the mission of the hospital and its values
- Observe, evaluate, and record client behavior and psychiatric symptoms
- Administer oral and IV medications
- Insert peripheral IV's and draw blood as required
- Demonstrate skills in handling Emergency and life-threatening situations.
Supervisor, Nursing-Psych
Signature Health
Maple Heights, OH
11.2019 - 11.2021
- Provide oversight, direction, and leadership of the behavioral health nursing team, while concurrently ensuring appropriate services and excellent care is received for patients and their families
- Manage the practice and delivery of nursing care, by establishing direction, providing clinical supervision, and maintaining quality outcomes
- Responsible for staff's compliance and accomplishes human resource objectives by selecting, counseling, and disciplining employees while ensuring adherence to Signature Health policies and procedures
- Communicates job expectations and participates in onboarding, training, coaching, and monitoring job contributions
- Identify and resolve issues affecting the delivery of patient care services in unit
- Coordinates care with appropriate staff for other facilities or emergency rooms when necessary
- Planning work schedules and delegating responsibilities and tasks to staff
- Ensures sensitivity to cultural diversity and maintains age related competence for population serviced
- Maintain all aspects of HIPPA, promoting confidentiality and privacy
- Actively participate in all assigned staff meetings and staff development programs
- Safety Officer
- Maintain supplies inventory by identifying trends, anticipating needed supplies, approving requisitions, and cost allocations.
Advanced Clinical RN Emergency Room
Richmond Medical Center
03.2015 - 01.2021
- Provide safe efficient age specific nursing care to patients/families using the nursing process to help them attain, maintain, regain, and sustain optimal health status
- Implement the nursing process by delivering effective relationship-based nursing care
- Demonstrate technical skills in care delivery that result in safe practice and positive care outcomes
- Demonstrate clear communication and effective collaboration to optimize patient care and clinical operations
- Develop self and contribute to the professional practice of nursing
- Display leadership that influences optimal clinical and operational outcomes
- Display the mission of the hospital and its values
- Preceptor
- Charge RN
- Observe, evaluate, and record client behavior and psychiatric symptoms.
Infusion RN (PRN)
Innovative Infusion Therapy
05.2018 - 01.2019
- Complete assessments (and comprehensive as required) of patient and family to determine home care needs at regular established timeliness
- Provides a complete physical assessment and history of current and previous illness
- Regularly re-evaluates patient nursing needs
- Develop the plan of care with patient's physician
- Establishes goals based on nursing diagnosis and incorporates therapeutic, preventive, and rehabilitative nursing actions
- Includes the patient and family in the planning process
- Initiate the plan of care and make necessary changes under the direction and approval of the physician, as patient status and/or needs change
- Initiate appropriate preventive and rehabilitative nursing procedures
- Administers medications and treatments as prescribed by the physician
- Counsel the patient and family in meeting nursing and related needs
- Provide health care instructions to the patient / family as appropriate per assessment and plan
- Identify discharge planning needs as part of the care development plan and implement them before discharge the patient
- Establish peripheral, short intravenous lines and administer organization approved IV medications and solutions under orders of a physician, and with demonstrated competency in insertion of IV catheters and administration of IV medications
- Follows the Standards, Policies and Procedures of the Infusion Nurses Society, as adopted by the agency, and successfully completes infusion competencies annually
- Prepare clinical documentation and update the primary physician when necessary and at least every sixty (60) days
- Communicate patients' needs and changes in condition to the physician and obtain / receive physician orders as required
- Communicate changes in the plan of care to the contracted pharmacy
- Communicate with other health related persons to coordinate care plan
- Ensure that arrangements for equipment and other necessary supplies and services are available
- Provide patient / caregiver education and assesses understanding and ability to competently self-administer medication/solution, and compliance with infusion therapy, as appropriate
- Participate in on-call duties as defined by the agency.
Staff RN/SDU
Ahuja Medical Center
10.2012 - 03.2015
- Effectively manage the care of a group of patients
- Record completed medication history
- Administer medications safely
- Administer blood products safely
- Perform effectively in emergency situations
- Conduct thorough and timely assessments
- Provide appropriate nursing interventions
- Checks laboratory results on a regular basis
- Document appropriately and completely
- Delegate nursing care tasks
- Communicate appropriate information to health care team
- Demonstrate flexibility and skill in time management
- Care for a patient with a chest tube
- Care for a patient on various drips
- Collect labs as needed
- Care for a patient with respiratory instability
- Obtain and interprets patient's rhythm strip
- Care for a patient with hemodynamic instability
- Evaluate changes in patients' urinary status
- Initiate skin care protocols
- Photograph wounds on admission, weekly and discharge
- Charge RN
- Preceptor.
Assertive Community Team RN
Beechbrook
06.2011 - 10.2012
- Perform basic assessment of the patient's nursing care needs
- Document observations of patient behavior and status to the administered plan
- Provide therapeutic interactions with patients to assist them in identifying sources of anxiety
- Act as advocate and liaison for recipients in securing medical care, and other community supports that promote integrated physical and mental health wellness
- Administer medications and treatments as ordered by a physician
- Plan and tutor basic health teaching to assist patients in meeting their needs
- Coordinate with pharmacy regarding change or newly prescribed medications
- Provide 24-hour emergency and crisis intervention response on rotating, on-call basis
- Ongoing assessment of mental status and decisions regarding implementation of numerous services needed to develop and/or maintain skills essential to recovery
- Communicate with ACT team and psychiatric provider related to client's status and any need for further treatment regarding client's medications and/or medical needs.
Registered Nurse
Lake Health Medical System, Inc.
01.2009 - 10.2011
- Responsible and accountable for the comprehensive total care of assigned patient/family
- Perform independent nursing functions using established procedures, policies, and routines
- Identify patient's needs/problems and complete the patient assessment
- Perform nursing procedures and techniques accurately, and/or demonstrate the ability to delegate it
- Interpret patient's response to their illness and treatment and adjust plan of care accordingly
- Transcribe physician's order accurately
- Carry out physician's orders accurately, directly, or indirectly
- Carry out protocol accurately
- Complete the admission process including orientation to the unit, assessment of patient needs, admission interview, and initiation of patient care plan
- Document pertinent observations, assessments, plans, and interventions on appropriate records
- Continually evaluate patient status and make care revisions as needed
- Develop a specific, individualized teaching plan based on the patient's condition or disease
- Complete patient's discharge summary before discharge
- Care for the critically ill patient recognizing potential complications and acting to prevent.
Education
Bachelors of Science - Nursing
Ohio University
Athens, Ohio06-2017
Associate Degree of Applied Science - Nursing
Cuyahoga Community College
Cleveland, Ohio08-2008
Bachelor of Arts Degree - Social Work
Cleveland State University
Cleveland, Ohio08-2002
Skills
- Operational management
- Clinical Leadership
- Budget Administration
- Continuing education
- Staff Leadership
- Strong Clinical Judgment
- Staff assignments
- Emergency Response
- Decision-Making
- Effective Communication
- Time Management
- Problem-Solving
Certification
- Basic Life Support (BLS)
- Advanced Cardiovascular Life Support (ACLS)
- Neonatal Resuscitation Program (NRP)
- Trauma Nursing Core Course (TNCC)
- Pediatric Advanced Life Support (PALS)
- State of Ohio Registered Nurse License 10/08)
- Compact States Registered Nurse License (11/24)
- Texas Registered Nurse License (11/2024)
Timeline
Clinical RN IV
Memorial Hermann Greater Heights Hospital CCC
11.2024 - Current
Nursing Operations Manager
Cleveland Clinic South Pointe Hospital
05.2022 - 05.2024
ER RN
Favorite Health Care Staffing
02.2022 - 03.2022
ER RN
Prolink Staffing Agency
11.2021 - 02.2022
Supervisor, Nursing-Psych
Signature Health
11.2019 - 11.2021
Clinical Instructor
Cleveland State University
08.2018 - 04.2024
Infusion RN (PRN)
Innovative Infusion Therapy
05.2018 - 01.2019
Advanced Clinical RN Emergency Room
Richmond Medical Center
03.2015 - 01.2021
Staff RN/SDU
Ahuja Medical Center
10.2012 - 03.2015
Assertive Community Team RN
Beechbrook
06.2011 - 10.2012
Registered Nurse
Lake Health Medical System, Inc.
01.2009 - 10.2011
Associate Degree of Applied Science - Nursing
Cuyahoga Community College
Bachelor of Arts Degree - Social Work
Cleveland State University
Bachelors of Science - Nursing
Ohio University