Jennifer Patton
Baytown,TX
Summary
Personable business professional bringing successful 15-year career in administrative, financial, and industrial fire protection roles within large and fast-paced corporations. Organized, hardworking, and dependable candidate that is detail-oriented and has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Business Analyst
Vallen Distribution Inc.
04.2021 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Analyzed open orders, and sales data to provide management with insights.
- Analyzed data to identify root causes of problems and implement corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into site business performance.
- Supported offsite department with billing, procurement, accounts receivable and payable.
Business Analyst
Vallen Distribution Inc.
02.2020 - 07.2020
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Performed gap analysis to identify areas of improvement.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
Technical Services Support Specialist
Vallen Distribution Inc.
01.2017 - 02.2020
- Provided high-level support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Create customer profiles and interact with customers.
- Work with vendors to order product, pay invoices, and resolve issues
- Resolve disputes with customers and collect past due invoices
- Organize, track, and invoice installation projects.
- Manually invoice customers on a monthly basis.
Tech Services Administrator
Vallen Distribution Inc.
11.2011 - 01.2017
- Create customer profiles and interact with customers on a daily basis.
- Work with vendors to order product, pay invoices, and resolve issues
- Resolve disputes with customers and collect past due invoices
- Manually invoice customers on a monthly basis.
- Manage job and onsite store needs and billings.
Education
Business Management
WGU - Texas
Skills
- Staff Training
- Pivot Tables
- Critical Thinking
- Service-Orientation
- Microsoft Exchange
- Adobe Systems Adobe Acrobat
- Microsoft Office Suite
- Forecasting and Planning
- Time Management
- Purchasing Portals - Ariba, iSupplier, eSupplier, Open Invoice, Taulia, Tracks, Coupa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
Vallen Distribution Inc.
04.2021 - Current
Business Analyst
Vallen Distribution Inc.
02.2020 - 07.2020
Technical Services Support Specialist
Vallen Distribution Inc.
01.2017 - 02.2020
Tech Services Administrator
Vallen Distribution Inc.
11.2011 - 01.2017
Business Management
WGU - Texas
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