Jennifer Patton
Dallas,GA
Summary
Versatile professional with many years of diverse and expanding experience supporting operations of client companies. Innovative change agent willing to support operations and administrative work. Dedicated to efficient and effective business operations and to achieving full customer satisfaction.
Overview
26
26
years of professional experience
Work History
Operation Support Specialist
Strathmore Floors-design-cabinets
Atlanta, GA
05.2024 - Current
- Generated invoices for approved warranty claims and ensured timely payment from customers.
- Developed relationships with vendors to obtain cost effective solutions for repairing products covered under warranties.
- Maintained accurate records of all warranties issued, renewed, or expired using company software systems.
- Processed warranty claims according to established guidelines and regulations.
- Provided customer service to clients by answering inquiries and providing detailed information about warranty services.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Assisted with the preparation of reports related to warranty claims activity for management review.
Project Manager
Pella Window and Door of Georgia
Duluth, GA
12.2020 - 05.2024
- Developed and maintained project plans, timelines, and budgets.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created and implemented processes to ensure successful completion of projects.
Customer Service Manager
Pella window and door of Georgia
Duluth, GA
01.2019 - 12.2020
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Developed and implemented strategies for providing excellent customer service experience.
Outside Sales Representative
Pella Window and Door of Georgia
Duluth, GA
07.2018 - 12.2019
- Gathered data on competitors' products, prices, and sales techniques.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Negotiated contracts with customers to close deals in a timely manner.
- Met regularly with team members to discuss progress towards goals.
- Managed accounts by providing solutions that best fit the customer's needs.
- Developed and implemented sales strategies to achieve revenue goals.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Attended industry trade shows to promote company products and services.
Sales Solutions Specialist
The Home Depot Inc
Marietta, GA
07.2017 - 07.2018
- Maintained an up-to-date knowledge of industry developments related to software solutions.
- Created promotional materials such as brochures, flyers, catalogs and website content to advertise flooring services.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Conducted market research to identify potential customers and new markets for flooring products.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Trained new staff members on company policies regarding sales processes and procedures.
Solution Specialist
Verizon Wireless
Austell, GA
04.2013 - 06.2017
- Maintained up-to-date knowledge about current technologies used in developing software solutions applicable for customers' businesses.
- Researched industry trends related to technology solutions relevant for customers' businesses.
- Identified opportunities for process improvement within existing customer environments through analysis of workflow processes and system architecture design.
- Developed solution designs for customer business problems based on technical and functional requirements.
- Analyzed customer data to develop insights into customer preferences, usage patterns and buying behavior.
- Provided post-sales technical assistance such as installation guidance, configuration advice to customers.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Performed troubleshooting activities to identify root cause of customer issues and implemented corrective action plans to resolve them.
Store Manager
Sprint
Marietta, GA
11.2006 - 04.2013
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Regional Account Manager
Curiosity Kits
Baltimore, MD
12.2003 - 11.2006
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Provided technical support and training to customers on all products offered by the company.
- Participated in trade shows, conferences, and other events to promote brand awareness in the region.
- Developed and implemented regional sales plans to increase market share for assigned accounts.
- Analyzed critical customer data to identify solutions and promote growth.
- Coordinated successful account management efforts with front-line team members.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Southeast Regional Account Manager
Brio Tuscan Grille
Germantown, WI
06.1998 - 12.2003
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
- Developed relationships with key decision makers at target accounts to gain new business opportunities.
- Negotiated pricing agreements with clients based on their needs and budget constraints.
- Provided technical support and training to customers on all products offered by the company.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Developed and implemented regional sales plans to increase market share for assigned accounts.
- Monitored competitor activities within the region to ensure competitive pricing and services were maintained.
- Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
Education
Bachelor of Science - Business Administration And Management
Chattahoochee Technical College
Marietta, GA05-2017
Chatt
Skills
- Scheduling Management
- Information Security Protocols
- Scheduling
- Workflow Streamlining
- Customer Engagement
- Problem-solving aptitude
- Relationship Building
- Organizational Skills
- Time Management
- Teamwork and Collaboration
Timeline
Operation Support Specialist
Strathmore Floors-design-cabinets
05.2024 - Current
Project Manager
Pella Window and Door of Georgia
12.2020 - 05.2024
Customer Service Manager
Pella window and door of Georgia
01.2019 - 12.2020
Outside Sales Representative
Pella Window and Door of Georgia
07.2018 - 12.2019
Sales Solutions Specialist
The Home Depot Inc
07.2017 - 07.2018
Solution Specialist
Verizon Wireless
04.2013 - 06.2017
Store Manager
Sprint
11.2006 - 04.2013
Regional Account Manager
Curiosity Kits
12.2003 - 11.2006
Southeast Regional Account Manager
Brio Tuscan Grille
06.1998 - 12.2003
Bachelor of Science - Business Administration And Management
Chattahoochee Technical College
Chatt
Similar Profiles
MATVEI KOROLEVMATVEI KOROLEV
Cabinet Installer at Capital Cabinets And Floors, INCCabinet Installer at Capital Cabinets And Floors, INC
Timothy SpringTimothy Spring
Workshop /Onsite Supervisor at Creative Cabinets & DesignWorkshop /Onsite Supervisor at Creative Cabinets & Design
Hamid AshoriHamid Ashori
Field Manager at Custom Floors DesignField Manager at Custom Floors Design