Jennifer Payne
Yamhill,OR
Summary
I am a focused professional with strengths in communication, problem solving and attention to detail. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
A hardworking and reliable employee with strong ability in multi-tasking. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Remote Dental Assistant
Byte
05.2022 - Current
- Assist with electronic medical records and digital patient management systems, preferably Salesforce.
- Receive inquiries and attend to patient concerns regarding dental treatment planning via phone, email, and chat.
- Assess patients' progress to initiate changes to existing treatment as necessary.
- Distinguish between the need for continuation, refinement, or extension of existing treatment plans.
- Serve as a liaison between patients and the orthodontic and customer care team.
- Identify and prevent potential escalations, generating an appropriate escalation flow if needed.
- Refer patients to their providing dentist for additional treatment options to achieve desired outcomes.
- Manage case load based on established service level agreements (SLAs).
- Participate in weekly team meetings to discuss policies, procedures, and improvements.
Janitorial Contractor
Hometown Dental
08.2020 - 12.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
- Handled, labeled, and stored various hazardous chemicals and solutions safely to prevent injuries.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Discarded cardboard boxes and trash in compactors and balers.
- Gathered and emptied trash cans and disposed of bags.
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Mopped floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Dusted and wiped furniture and fixtures.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Followed strict schedules, cleaning according to facility usage and room availability.
Lead Dental Assistant
Hometown Dental
09.2013 - 05.2021
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
- Instructed and educated patients to prepare for oral surgery by [Action], [Action] and [Action].
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Dental Assistant
Confederated Tribes Of Grand Ronde
10.2011 - 09.2013
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Maintained master calendar and scheduled new appointments based on provider availability.
Special Education Instructional Assistant
Willamette Education Service District
10.2006 - 06.2010
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Fostered positive and trusting relationships with students to increase engagement.
- Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Aided disabled students in using restroom facilities.
- Cleaned and organized classrooms, materials and supplies.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Delivered specialized classroom instruction to students with developmental disorders.
- Implemented specialized tests to evaluate literacy performance.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
- Organized student performance and enrichment activities to facilitate learning.
- Coached students on speech patterns using Augmentative/Alternative Communication methods.
- Enhanced lessons using Smart Board technology and computers.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.
Education
Some College (No Degree) -
Mt. Hood Community College
Gresham, ORDental Assistant - Dental Assisting
Concorde Career Institute
Portland, OR10.2004
High School Diploma -
Yamhill Carlton High School
Yamhill, OR06.1999
Skills
- Attention to Detail
- Facility Opening and Closing
- Strong Work Ethic
- Communication and Interpersonal Skills
- Multitasking and Prioritization
- Time Management
- Customer Service
- Credit Card Payment Processing
- Data Entry and Maintenance
- 30 wpm Typing Speed
- Call Documentation
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Inbound and Outbound Calling
- Customer Relations
- Product Organization
- Adaptive Team Player
Timeline
Remote Dental Assistant
Byte
05.2022 - Current
Janitorial Contractor
Hometown Dental
08.2020 - 12.2021
Lead Dental Assistant
Hometown Dental
09.2013 - 05.2021
Dental Assistant
Confederated Tribes Of Grand Ronde
10.2011 - 09.2013
Special Education Instructional Assistant
Willamette Education Service District
10.2006 - 06.2010
Some College (No Degree) -
Mt. Hood Community College
Dental Assistant - Dental Assisting
Concorde Career Institute
High School Diploma -
Yamhill Carlton High School