Summary
Overview
Work History
Skills
References
Timeline
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Jennifer Payne

Albuquerque

Summary

Over ten years of experience with industry leaders including Nordic Naturals and Herb Pharm. Demonstrated ability to enhance customer satisfaction and retention through strategic planning and exceptional client service at Sweetgrass Naturals LLC. Expertise in business management, relationship building, and driving sales leadership, resulting in significant operational improvements. Proven track record in fostering team performance and achieving organizational goals through decisive judgment and effective partnership development.

Overview

21
21
years of professional experience

Work History

Owner/Broker

Sweetgrass Naturals LLC
06.2014 - Current


  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Assistant Manager/Vitamin Manager/HABA Manager

Natural Grocers
03.2007 - 06.2014
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Holistic Health Manager

Wild Oats
03.2004 - 10.2006
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with employees and suppliers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Skills

  • Inventory and sales management
  • Financial analysis and forecasting
  • Employee training and development
  • Customer relationship management
  • Lead generation and account management
  • Negotiation and collaboration skills
  • Analytical problem solving
  • CRM and Salesforce expertise
  • Product demonstrations and presentations

References

Available upon request.

Timeline

Owner/Broker

Sweetgrass Naturals LLC
06.2014 - Current

Assistant Manager/Vitamin Manager/HABA Manager

Natural Grocers
03.2007 - 06.2014

Holistic Health Manager

Wild Oats
03.2004 - 10.2006

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Jennifer Payne