Jennifer Payne
Registered Nurse
Wesley Chapel,FL
Summary
Dedicated and compassionate healthcare professional with extensive experience leading nursing teams, overseeing administrative procedures, and enhancing patient care services within highly regulated environments. Demonstrates a proven track record in effective communication with patients and healthcare teams, addressing inquiries, and ensuring exceptional service delivery through strategic staffing and quality assurance initiatives. Skilled in collaborating with interdisciplinary teams to develop, implement, and evaluate comprehensive care plans based on data-driven insights and historical trends. Recognized for strong communication, analytical, and relationship-building abilities that foster a collaborative atmosphere focused on optimal patient outcomes.
Overview
19
19
years of professional experience
7
7
Certificates
Work History
Director of Nursing
Family First Healthcare Services
Tampa, Florida
02.2025 - Current
- Staff Management: Hiring, training, supervising, and evaluating nursing staff, including nurses, aides, and other healthcare professionals.
- Quality Assurance: Implementing and monitoring quality control measures, ensuring compliance with regulations, and addressing patient complaints or concerns.
- Patient Care: Overseeing the development and implementation of patient care plans, ensuring that patients receive appropriate and timely care.
- Budget and Resource Management: Managing the nursing department's budget, optimizing resource allocation, and ensuring cost-effective care delivery.
- Collaboration: Working closely with other healthcare professionals, including physicians, therapists, and social workers, to provide coordinated and comprehensive care.
- Communication: Maintaining effective communication with patients, families, and other stakeholders to ensure clear and timely information exchange.
- Policy Development: Developing and implementing nursing policies and procedures that align with best practices and regulatory requirements.
- Regulatory Compliance: Ensuring compliance with all applicable local, state, and federal regulations related to nursing care and patient safety.
- Data Analysis: Collecting and analyzing data related to patient outcomes, staff performance, and quality of care to identify areas for improvement.
- Problem-Solving: Addressing patient safety concerns, staff issues, and other challenges that arise in the nursing department.
- Performance Improvement: Implementing and monitoring performance improvement initiatives to enhance the quality of care and patient outcomes.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
RN Team Manager
VITAS Healthcare
10.2024 - 01.2025
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Staff Development Coordinator
Northdale Rehabilitation Center
Tampa, Florida
01.2024 - 09.2024
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
- Bolstered overall staff competency by regularly evaluating training needs and adjusting programs accordingly.
- Maintained up-to-date knowledge of industry trends related to staff development strategies, incorporating best practices into organizational processes as appropriate.
- Helped develop successful recruitment and hiring plans.
- Collaborated closely with department managers to identify unique training requirements specific to each role within the organization.
- Evaluated the effectiveness of existing staff development programs using various metrics such as productivity measures or satisfaction surveys, refining approaches when necessary.
- Directed training programs and development paths for managers and supervisors.
Hospice Admissions Registered Nurse
AccentCare Hospice and Palliative Care
Wesley Chapel, Florida
01.2023 - 01.2024
- Evaluates and determines if patient meets hospice criteria.
- Admits patients to hospice services.
- Conducts initial meetings with patients and families to inform them about hospice services and obtain consent for care.
- Performs follow up meetings and calls from information visits.
- Visits patients to help RNCM when census is high.
- Mentors and trains new registered nurses.
- Provided physicians and other medical personnel with patient assessment details and answered patient care-related questions.
- Interacted professionally with families and provided empathetic support and professional guidance.
- Provided support to family members during the admission process, addressing concerns and answering questions as needed.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each patient''s needs.
- Mentored and trained new staff members resulting in improved performance and teamwork within the admissions department.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Displayed functional familiarity with Medicare, Medicaid and private insurance coverage protocols.
- Streamlined admissions procedures for increased efficiency and reduced wait times for patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Worked closely with physicians on proper placement decisions based on patients'' medical conditions.
Mental Health Director of Nursing
Centurion Health/ Zephyrhills Correctional Facility
Zephyrhills, Florida
11.2022 - 01.2023
- Lead a team of nurses to provide care for inmates with mental health diagnosis.
- Attend MTSD daily with psych, nurses and physicians to collaborate an ISP for the best and safest care to the patient.
- Schedule nurses and recruitment.
- Education to staff members.
- Follow policies and procedures.
- Led a multidisciplinary team to achieve departmental goals and improve overall performance.
- Promoted a culture of continuous improvement within the organization, consistently seeking new approaches for enhancing service delivery and patient outcomes.
- Increased staff retention rates by fostering a positive work environment and providing ongoing professional development opportunities.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
RN Hospice Clinical Manager
Chapters Health System
Tampa, Florida
05.2022 - 11.2022
- Carry out responsibilities, involving clinical oversight, execution and ongoing evaluation.
- Plan of Care for patients, provide patient advocacy, supervision of patient / family satisfaction, data collection and assessment, production of reports and quality improvement initiatives, compliance with state and federal regulations, and ongoing education and evaluation of hospice team.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated family members and caregivers on patient care instructions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
Hospice Clinical Manager
Amedisys
Erie, Pennsylvania
01.2021 - 05.2022
- Carry out different responsibilities, involving clinical oversight, execution and ongoing evaluation of hospice Plan of Care for residents.
- / patient advocacy, supervision of patient / family satisfaction, data collection and assessment, production of reports and q duality improvement initiatives, compliance with state and federal regulations, and ongoing education and evaluation of hospice staff and volunteers.
- Turned over nurses 0% x 1.5 years as well as met admission goals of 100% in 1.5 years.
- Spearheaded team of 30 nurses and 20 aides for operational oversight and management of hospice staff to ensure seamless workflow.
- Ensured highest level of compliance and patient care due to optimal level of personal excellence.
- Ability to work as RN case manager in the field, seeing caseloads up to 15 patients at a time.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Enhanced patient care standards by developing and implementing comprehensive training for nursing staff.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
- Oversaw overall operation of nursing services and patient care.
Assistant Director of Nursing
Springhill Medical Center
Erie, Pennsylvania
01.2019 - 12.2021
- Serve as interim Director of Nursing for three months to streamline nursing related administrative operations.
- Facilitate with overseeing Department of Nursing, including assessment of staff, while complying with rules and policies.
- Analyze and take action around complaints, failed audits, and staff problems to mitigate loopholes.
- Maintain and update audit, compliance, and legal documentation, including examining patient and staff data.
- Plan resource allocation and care interventions based on available data and historical patterns.
- Attend care plan meetings to address changing needs.
- Perform scheduling and payroll processes to maintain organization's workflow Coordinate monthly nursing meetings to regulate future action plan.
- Quality Assurance and Performance Improvement (QAPI). Utilization management.
- Attained infection control rates 75% below average during covid in snf.
- Kept nursing budget 100% of time regarding nursing positions, supplies, and demand.
- Provided leadership to 50 nurses and 36 aides in accordance with organizational standards and regulations.
- Played key role in infection control council and Director of Nursing council to achieve desired objectives.
- Planned and assigned workload to [Number]-person nursing staff to direct patient care.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Identified department issues to recommend corrective actions.
- Influenced positive change within the organization by championing innovative ideas that led to better patient outcomes.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Restorative Nurse Coordinator
Fairview Manor
Erie, Pennsylvania
01.2018 - 12.2019
- Monitored, coordinated, and delivered restorative nursing care for residents and leadership to nursing staff to meet care sta standards and provide top-notch quality resident care at all times.
- Acted as team member, team leader, and supervisor to accomplish work, deliver quality care, support team members, and lead way in celebrating team successes.
- Oversaw resources within in control n d facilitated others in managing resources, while emphasizing on delivering quality care.
- Contributed in devising written restorative care plan and assessment for each resident, review, and revise as required.
- Followed all departmental, center, and corporate policies / procedures as well as quality improvement program, safety, environmental, and infection control standards.
- Attended and provided scheduled training, educational classes, and orientation programs to maintain self-licensure / team member certification and improve care quality.
- Managed resources available in role of restorative nurse, while ensuring availability of needed resources and delivering quality care to all residents.
- Maintained up-to-date knowledge of financial aspects of nursing operations and provided accurate documentation of all services to assure accurate reimbursement from all payor sources.
- Completed MDS on time, including any nursing assessments required for each MDS.
- Ensured accurate and up to date record of resident’s medical trea tents by maintaining resident documentation, records, and charts.
- Coordinated care 100% of time for rehabilitation of patients after therapy in snf.
- Increased patient satisfaction scores with compassionate, empathetic communication and focused attention to individual concerns.
- Collaborated with interdisciplinary teams to develop comprehensive care plans addressing patients'' physical and emotional needs.
- Provided ongoing support to families, offering resources and guidance on best practices for continued recovery at home.
- Reduced hospital readmission rates through diligent monitoring and timely intervention for at-risk patients.
- Improved patients'' mobility and independence by designing and conducting rehabilitative exercises tailored to their specific conditions.
- Contributed to the reduction of pressure ulcers among bed-bound patients through vigilant skin assessments and preventative interventions.
- Evaluated patient progress regularly, adjusting treatment plans as needed to maximize therapeutic outcomes.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Registered Nursing Supervisor
Manchester Commons
Erie, Pennsylvania
01.2012 - 12.2018
- Developed care objectives to promote patient's independence.
- Taught and counseled patient, friends, and family as well as reinforced understanding of disease, medications, and self-care skills.
- Organized and assigned jobs for completion of each shift on basis of resident census, staff qualifications', and physical structure.
- Promoted and restored patients' health by developing daily management and long-term planning of patient care area, liaising with physicians and multidisciplinary professional staffs, and delivering physical / psychological support for patients.
- Facilitated smooth transitions between shifts through clear communication of pertinent patient information during handoffs.
- Reduced medication errors by establishing a thorough double-checking system for medication administration.
- Prevented burnout among nursing staff by promoting a healthy work-life balance and recognizing outstanding performances regularly.
- Vaccinated patients to protect individuals from illnesses of concern.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Pediatric Registered Nurse
Interim Home Health
Erie, Pennsylvania
03.2011 - 11.2012
- Check in child patients, evaluating their symptoms and checking their vital signs.
- Complete diagnostic tests.
- Administer medications or minor procedures.
- Create a treatment plan or coordinate follow-up medical care.
- Educate family members on treatment options.
- Trach/vent.
- Central lines.
- TPN.
- Catheters.
- ADL such as bathing, dressing ect.
- Kangaroo pumps.
- Diabetics.
- Muscular dystrophy and many other pediatric diagnosis.
- Collaborated with interdisciplinary teams for comprehensive patient care, resulting in improved overall health outcomes.
- Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
- Improved patient outcomes by developing individualized care plans tailored to the needs of pediatric patients.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
LPN / RN
Sunrise Senior Living
Erie, Pennsylvania
10.2006 - 03.2011
- Pass meds.
- Family and patient support.
- Nursing Aide Instructor.
- Pennsylvania Department of Education-Erie, PA.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
Education
Associate of Science - Registered Nursing
Mercyhurst University
North East, PASkills
Hospice Care
Certification
Certification in Infection Prevention & Control
Timeline
Director of Nursing
Family First Healthcare Services
02.2025 - Current
RN Team Manager
VITAS Healthcare
10.2024 - 01.2025
Staff Development Coordinator
Northdale Rehabilitation Center
01.2024 - 09.2024
Hospice Admissions Registered Nurse
AccentCare Hospice and Palliative Care
01.2023 - 01.2024
Mental Health Director of Nursing
Centurion Health/ Zephyrhills Correctional Facility
11.2022 - 01.2023
RN Hospice Clinical Manager
Chapters Health System
05.2022 - 11.2022
Hospice Clinical Manager
Amedisys
01.2021 - 05.2022
Assistant Director of Nursing
Springhill Medical Center
01.2019 - 12.2021
Restorative Nurse Coordinator
Fairview Manor
01.2018 - 12.2019
Registered Nursing Supervisor
Manchester Commons
01.2012 - 12.2018
Pediatric Registered Nurse
Interim Home Health
03.2011 - 11.2012
LPN / RN
Sunrise Senior Living
10.2006 - 03.2011
Associate of Science - Registered Nursing
Mercyhurst University
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