Jennifer Payne
Tomball,United States
Summary
Seasoned Implementation Manager with a strong track record of leading client engagements, aligning stakeholders, and delivering successful outcomes across complex initiatives. Known for building trusted relationships, navigating change, and guiding cross-functional teams to improve operational efficiency. Brings a consultative, solutions-oriented approach that drives adoption, satisfaction, and long-term client value.
Overview
18
18
years of professional experience
Work History
Senior CTMS Implementation Manager
Verily Life Sciences
04.2021 - 09.2025
- Led CTMS implementations supporting multi-site clinical research programs, ensuring alignment with protocol requirements, operational workflows, and financial processes
- Partnered with clinical operations, finance, and regulatory stakeholders to build, configure, and manage study budgets, including visit schedules, pass-through costs, and site-level financial tracking
- Oversaw client onboarding, system configuration, and training to ensure accurate budget setup, invoicing workflows, and financial reconciliation within the CTMS
- Monitored study and site-level performance metrics, including enrollment and financial data, and delivered insights to support operational efficiency and budget oversight
- Supported vendor integrations to streamline clinical and financial workflows, while maintaining compliance and audit readiness
Clinical Research Study Manager
DM Clinical Research
Houston, TX
10.2020 - 03.2021
- Led site operations for a Phase III COVID-19 vaccine trial, ensuring operational readiness, staff coordination, and protocol compliance
- Supervised and managed a multidisciplinary team of 15+ staff, including physicians, coordinators, research assistants, and laboratory personnel
- Monitored patient enrollment and visit execution to ensure recruitment targets and timelines were met
- Oversaw all aspects of study data collection, documentation, and execution within CRIO, maintaining high data quality standards
- Collaborated with Quality Assurance to conduct routine reviews, implement corrective actions, and maintain FDA inspection readiness
- Ensured strict compliance with SOPs, GCP, ICH, CFR, and local regulation
Lead Clinical Research Coordinator
Ventavia Research Group
Arlington, TX
06.2020 - 10.2020
- Led coordination of a Phase III RSV maternal vaccine trial, managing daily study operations and cross-functional site activities
- Played a key role in activating and operationalizing a brand-new research site, including regulatory setup, SOP alignment, and staff readiness
- Trained OB/GYN providers, coordinators, and site staff on protocol requirements, workflows, and documentation standards
- Managed ISF/Regulatory Binder maintenance, supported QA audits, and ensured continuous inspection readiness
- Oversaw patient recruitment, visit execution, IP accountability, and study data entry to ensure enrollment and data quality targets were met
- Ensured compliance with GCP, ICH, CFR, local regulations, and internal SOPs
Clinical Research Study Coordinator
Arkansas Heart Hospital
Little Rock, AR
02.2017 - 03.2020
- Managed daily coordination of multiple Phase II–IV cardiovascular trials, balancing regulatory, recruitment, and data management responsibilities across concurrent studies
- Played a key role in achieving top-tier enrollment performance, with the site ranking 4th nationally for the ECLIPSE trial
- Coordinated and supported sponsor, CRO, and FDA monitoring and auditing visits, serving as a liaison to institutional leadership
- Tracked regulatory and IRB submissions, maintained study documentation, and ensured timely CRF completion.
- Supported PI-led training initiatives by developing materials and tools to train study staff on protocol requirements, visit schedules, and research execution
Clinical Research Assistant / MRI Coordinator
University of Arkansas Medical Sciences
Little Rock, AR
09.2015 - 02.2017
- Conducted participant recruitment and informed consent processes for clinical trials
- Supported protocol-driven clinical research activities for PTSD and addiction studies within an academic medical center
- Coordinated imaging schedules, behavioral assessments, and participant tracking to support data integrity and study timelines
- Assisted with standardized data collection and documentation processes in alignment with study protocols
- Trained medical students on structured interview techniques and data collection standards
- Supported research team operations by ensuring accurate and timely study documentation
Clinical Research Technician I (Pediatrics)
Arkansas Children's Hospital/University of Arkansas Medical Sciences
Little Rock, AR
07.2009 - 08.2015
- Supported Phase III pediatric allergy clinical trials conducted under the Consortium of Food Allergy Research (CoFAR)
- Managed specimen processing, laboratory assays, and documentation in accordance with multi-site clinical trial protocols
- Conducted laboratory experiments evaluating the mechanisms of beta-agonist drugs, contributing to protocol-driven research objectives
- Maintained laboratory protocols and operational readiness for CoFAR, MILES, and ARC-ITN studies
- Coordinated packaging and shipment of clinical samples to out-of-state research institutions, in compliance with study and regulatory requirements
- Documented and tracked laboratory forms and samples using the Global Trace System, ensuring data integrity and traceability
Research Technician II
Myeloma Institute for Research Therapy - University of Arkansas Medical Sciences
Little Rock, AR
07.2008 - 06.2009
- Conducted preclinical animal studies using immunosuppressed knock-out (KO) mouse models to support translational research initiatives
- Independently performed fetal and rabbit bone implantations into KO mice in accordance with approved protocols
- Administered subcutaneous and intraperitoneal injections, and managed injectable anesthesia for in vivo imaging procedures
- Analyzed and interpreted ELISA assay results for KO mouse samples, supporting study data integrity and analysis
- Conducted comprehensive animal health inspections, maintained detailed documentation, and produced written reports in compliance with animal research standards
Pre-Baccalaureate Research Intern
Massachusetts Institute of Technology
Boston, MA
05.2007 - 07.2007
- Elected for a competitive nine-week research program focused on biological sciences and graduate-level research preparation
- Conducted laboratory research related to Fragile-X Syndrome in collaboration with a graduate researcher
- Supported data collection, analysis, and documentation contributing to a final research paper and poster presentation
- Participated in academic enrichment coursework reinforcing foundational concepts in biological sciences
- Gained early exposure to structured research methodology, scientific communication, and collaborative lab environments
Education
B.S. - Biology: Pre-Med Concentration
Alabama Agricultural & Mechanical University
Normal, AL01.2008
Skills
- Agile
- Leadership
- Collaboration
- Decision Making
- Time Management
- Conflict Resolution
- Interpersonal Communication
- Good Clinical Practice (GCP)
- CTMS implementation
- Budget management
- Clinical trial oversight
- Vendor integration
- Cross-functional team leadership
- Regulatory compliance
- Stakeholder collaboration
- Data analysis
References
Available upon request
Research Systems Experience
- CTMS/EDC Platforms: Verily ViewPoint CTMS, Medidata RAVE, Oracle, CRIO, Complion, Clinical Conductor, Firecrest, Medrio, IMEDNET, BOX, Florence, RedCap, Webpax, eCOA Study Hub, ShareFile, Iconnect, Covance, Trial Manager, Inform, Clindex, IBM Clinical, ALMAC, Syngo Dynamics, Rhythm Clinicals, AqueNET
- Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), FileMaker Pro, Confluence, JIRA, Salesforce, Asana
Clinical Trial Experience
Vaccine Studies
- Janssen Vaccines & Prevention B.V. (Johnson & Johnson) “A
Randomized, Double-Blinded, Placebo Controlled Phase 3 Study to
Assess the Efficacy and Safety of Ad26.COV2.S for the Prevention of
SARS-CoV-2 Mediated COVID-19 in Adults Aged 18 Years and Older”
Ensemble 2
- Pfizer/ “A Phase 3, Randomized, Double-Blinded, Placebo-
Controlled Trial To Evaluate the Efficacy and Safety of a Respiratory
Syncytial Virus (RSV) Prefusion F Subunit Vaccine in Infants Born to
Women Vaccinated During Pregnancy” (PHASE III)
Coronary Studies
- ECLIPSE (Lead Coordinator): Phase IV – Evaluation of treatment
strategies for severe calcified coronary arteries: Orbital Atherectomy
vs. Conventional Angioplasty prior to Drug Eluting Stent implantation.
4th highest enrolling site out of 83 sites activated in the U.S.
- REACH PVI (Lead Coordinator): Phase II – RADIAL ACCESS
FOR NAVIGATION TO YOUR CHOSEN LESION FOR
PERIPHERAL VASCULAR INTERVENTION COBRA REDUCE (Lead
Coordinator): Phase III – Randomized
Trial of COBRA PzF Stenting to Reduce Duration of Triple Therapy
- EVOLVE Short DAPT (Back-Up Coordinator): Phase III –
Prospective study assessing the safety of 3-month DAPT in high-risk
bleeding patients undergoing PCI with Synergy Stent SystemCORVIA – REDUCE LAP-HF II (Lead Coordinator): Phase III –Evaluation of the ISAD System II to reduce elevated left atrial
pressure in heart failure patients
Peripheral Studies
- VIRTUS (Co-Coordinator): Phase IV – Safety and efficacy of the
Veniti Vici Venous Stent System for chronic non-malignant iliofemoral
venous obstruction.
- INSIGHT (Lead Coordinator): Phase IV – Evaluation of the
Pantheris OCT-Imaging Atherectomy System for in-stent restenosis
(ISR) lesions in lower extremity arteries
- Shockwave Medical Study (Coordinator):Phase III – Randomized
study comparing Lithoplasty + DCB vs. DCB with standard balloon
pre-dilation in calcified femo arteries
Timeline
Senior CTMS Implementation Manager
Verily Life Sciences
04.2021 - 09.2025
Clinical Research Study Manager
DM Clinical Research
10.2020 - 03.2021
Lead Clinical Research Coordinator
Ventavia Research Group
06.2020 - 10.2020
Clinical Research Study Coordinator
Arkansas Heart Hospital
02.2017 - 03.2020
Clinical Research Assistant / MRI Coordinator
University of Arkansas Medical Sciences
09.2015 - 02.2017
Clinical Research Technician I (Pediatrics)
Arkansas Children's Hospital/University of Arkansas Medical Sciences
07.2009 - 08.2015
Research Technician II
Myeloma Institute for Research Therapy - University of Arkansas Medical Sciences
07.2008 - 06.2009
Pre-Baccalaureate Research Intern
Massachusetts Institute of Technology
05.2007 - 07.2007
B.S. - Biology: Pre-Med Concentration
Alabama Agricultural & Mechanical University