JENNIFER PEÑA
Spring
Summary
Results-driven operations executive with a proven track record of optimizing efficiency, driving growth, and implementing strategic initiatives. Adept at collaborating with cross-functional teams, developing operational systems, and achieving organizational goals through effective leadership and resource allocation. Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 30+ year career in Retail and 5 year career in Operations.
Overview
13
13
years of professional experience
Work History
Operations Director
Ontellus
05.2023 - 01.2024
- Company Overview: Records Retrieval Company
- Collaborated with executive management developing strategic operational plans and setting performance goals for long-term success
- Worked closely with the Senior Vice President developing and executing financial and budgetary strategies
- Analyzed operational processes and performance data for improvement recommendations leading to a 40% productivity increase
- Maximized efficiency and productivity including through interdepartmental collaboration
- Successfully ensured established costs, quality, and delivery commitments were met including reducing aging orders by 67%
- Optimized facility usage by allocating resources efficiently
- Developed and managed daily operational systems and processes, ensuring transparency in goal and progress while addressing obstacles for our key initiatives
- Managed and analyzed key metrics for daily performance of operations, ensuring timely and efficient task completions
- Devised strategies for enterprise-wide program growth by identifying and implementing process improvements that would maximize output with minimize costs
- Systemized production and quality control standards, developed budgets including cost controls, and gathered data regarding types, quantities, specifications, and order delivery dates
- Participated in the development of back-office processes which included overseeing personnel requirements, material needs, subcontract requirements, facility needs, and other resources
- Conducted comprehensive training sessions ensuring staff compliance with all policies, procedures, and regulations
- Maintained 100% workforce retention rate throughout tenure, resulting in zero turnover
- Records Retrieval Company
InBound Operations Manager
Amazon Fulfillment Center HOU2
11.2022 - 05.2023
- Achieved key operational goals, including improvements in ETI (Expected Time of Inbound), TPH (Transactions Per Hour), and GTO (General Time Out) metrics.
- Led soft skills development initiatives for shift leaders and conducted training sessions focused on inbound metrics and Root Cause Analysis.
- Designated as the primary point of contact for the Inbound department, Safety, and Sustainability efforts.
- Reduced Problem Solve Inventory by 60% through effective leadership as PPO (Primary Problem Owner).
- Maintained a safe working environment with the lowest incident rate of 2%, overseeing 750+ employees.
- Improved performance across departments by restructuring workstations for enhanced safety and efficiency.
InBound Operations Manager
Amazon Fulfillment Center BHM1
11.2021 - 11.2022
- Implemented SLI, ETI, TPH, and GTO actions to drive performance improvements and achieve measurable results.
- Led Problem Products initiatives as the PPO Owner, resolving inventory issues valued at over $10,000 and establishing a Standard Operating Process for Hazmat processing.
- Achieved a shift record for the RT decant process with a rate of 108, setting a new site benchmark.
- Served as the Pre-Slam DEA Site Lead, reducing Reactive Priority Products DPMO (Defects Per Million Opportunities) by 95%, and successfully integrated Inbound Rodeo system usage with the Inbound department, earning a #6 rank in FC Network Usage and #8 in FC Percentage Usage.
- Developed talent, promoting 3 Area Managers to Operations Manager, 3 Process Assistants to Area Manager, and 2 hourly associates to Process Assistants during tenure.
- Increased Leadership Satisfaction across three different shifts, reflecting strong leadership and management skills.
- Vice President of Women@Amazon and Board Member of Latinos@Amazon Affinity Groups, contributing to diversity and inclusion initiatives within the organization.
InBound Area & Dock Manager
Amazon Fulfillment Center BHM1
08.2020 - 11.2021
- Developed and maintained Standard Work for Inbound Dock operations
- Managed Priority Score for the site and facilitated the integration of Central Flow
- Managed team of 150 associates and more on 4 different shifts
- Consistently processed greater than 300,000 units daily
- Above average Leadership Satisfaction rating by associates
- Proven record for problem solving for efficiency opportunities on production floor and Quality negatively impacting the Internal and External experience
- Safety POC for shift
Store Manager
Dick's Sporting Goods
05.2016 - 06.2020
- Oversaw hiring, training, and development of team leaders and members
- Achieved significant growth in key categories, increasing sales including NCAA products by over 25%
- Established Organized Retail Crime Task Force combating external theft by cooperating with Local Law Enforcement and Retailers to reduce External Theft
- Fostered strong relationships with local sports leagues and The University of Alabama, consistently boosting annual category sales
Senior Leader
Apple Retail
07.2011 - 04.2016
- Managed recruitment, training, and growth initiatives for team leaders and members
- Successfully implemented new Customer Journey through technical support, resulting in 2 Ovation Awards for Customer Satisfaction and Most Improved
- Oversaw daily operations of stores with revenue ranging from $30 million to $80 million Annually
- Dedicated focus on building brand loyalty while ensuring an authentic representation of the Apple brand
- Successfully launched new concept store in Houston, TX
Education
Master of Science - Exercise & Sport Science
Central Missouri State University
Bachelor of Arts - Sports Management
Southwest Minnesota State University
Marshall, MNBachelor of Science - Non-Teaching Physical Education
Southwest Minnesota State University
Marshall, MNSkills
- Consultation
- Recruitment Process
- Loss Prevention
- Management Experience including Materials
- Multi-Stream Marketing
- Mentoring
- Merchandising
- Payroll Processing
- Personnel Management
- Profit Optimization
- Sales Strategies
- In-depth Sales & Data Analysis
- Brand Identity Development
- Developing a Positive Customer Experience
- Customer Satisfaction
- Operational Excellence
- Standard Operating Procedures
- Staff Management
- Staff Training and Development
Timeline
Operations Director
Ontellus
05.2023 - 01.2024
InBound Operations Manager
Amazon Fulfillment Center HOU2
11.2022 - 05.2023
InBound Operations Manager
Amazon Fulfillment Center BHM1
11.2021 - 11.2022
InBound Area & Dock Manager
Amazon Fulfillment Center BHM1
08.2020 - 11.2021
Store Manager
Dick's Sporting Goods
05.2016 - 06.2020
Senior Leader
Apple Retail
07.2011 - 04.2016
Bachelor of Arts - Sports Management
Southwest Minnesota State University
Bachelor of Science - Non-Teaching Physical Education
Southwest Minnesota State University
Master of Science - Exercise & Sport Science
Central Missouri State University
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