Jennifer Peacock
Green Bay,WI
Summary
Proven leader with a track record of enhancing team morale and customer satisfaction at McDonald's Restaurant. Skilled in operational efficiency and customer service, demonstrated through increased revenue and improved quality control measures. Excelled in money handling and fostering teamwork, ensuring high standards of service and productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonalds Restaurant
10.2018 - 01.2025
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
Cashier
Festival Foods
09.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Sandwich Artist
Subway
10.2015 - 09.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
High School Diploma -
Flambeau High School
Tony, WI05-2007
Skills
- Health and safety
- Operational efficiency
- Inventory coordination
- Checklist management
- Customer service monitoring
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Active listening
- Money handling
- Food preparation
- Safe food handling
- Managing deliveries
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Swing Shift Manager
McDonalds Restaurant
10.2018 - 01.2025
Cashier
Festival Foods
09.2017 - 10.2018
Sandwich Artist
Subway
10.2015 - 09.2017
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Flambeau High School
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