Jennifer Peacock
Phoenix,AZ
Summary
Results-driven Clinical Operations Supervisor with expertise in staff management, patient relationship management, and clinical quality improvement. Committed to enhancing service delivery through effective training programs and proactive recruitment strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Operations Supervisor
Dignity Health
Phoenix, AZ
12.2020 - Current
- Oversaw daily operations, ensuring compliance with regulatory standards and organizational policies.
- Led initiatives to improve patient care processes, enhancing overall quality of service delivery.
- Mentored and trained clinical staff, fostering a collaborative and efficient work environment.
- Developed and implemented strategies to optimize resource allocation and workflow efficiency.
- Supported management of 24 employees across 5 clinical sites. Facilitated communication and collaboration among team members. Assisted in daily operations to maintain workflow efficiency.
- Executed proactive recruitment strategies to attract, interview, and onboard qualified candidates.
- Reporting for optimizations of clinic utilization
- Executed yearly evaluations and critical conversations to enhance team performance and engagement.
- Partnered with leadership and physicians to enhance clinical operations.
Clinic Supervisor
Tri-City Cardiology
Mesa, AZ
03.2018 - 12.2020
- Oversaw daily clinic operations, ensuring efficient patient flow and optimal resource allocation.
- Implemented quality improvement initiatives, enhancing patient care standards and operational efficiency.
- Trained and mentored staff on best practices for patient interaction and clinical procedures.
- Developed and enforced policies to maintain compliance with healthcare regulations and standards.
- Oversaw the interview and onboarding procedures for new medical assistants, ensuring compliance with organizational standards.
- Supervised 17 medical assistants while providing support to 12 physicians to ensure optimal patient care.
Community Outreach Coordinator
Phoenix Children Hospital
Phoenix, AZ
01.2016 - 03.2018
- Developed community engagement programs to enhance outreach initiatives and increase participation rates.
- Coordinated volunteer recruitment efforts, aligning talent with organizational needs to support programs effectively.
- Managed relationships with local organizations to foster partnerships and collaborative opportunities for outreach activities.
- Designed marketing materials to promote events, ensuring alignment with hospital branding and community interests.
Education
Bachelor of Science - Healthcare Administration
Warner Pacific College
Portland, OR01-2018
Minor Human Resource - Human Resources Management
Warner Pacific College
Portland, OR01-2018
Skills
- Site monitoring
- Protocol development
- Developing training programs
- Staff management
- Team supervision
- Clinical quality improvement
- Staff development
- Patient relationship management
- Recruitment
- Teamwork
- Excellent communication
Certification
- Certified Medical Assistant 1999-Present
Timeline
Clinical Operations Supervisor
Dignity Health
12.2020 - Current
Clinic Supervisor
Tri-City Cardiology
03.2018 - 12.2020
Community Outreach Coordinator
Phoenix Children Hospital
01.2016 - 03.2018
Bachelor of Science - Healthcare Administration
Warner Pacific College
Minor Human Resource - Human Resources Management
Warner Pacific College