Jennifer Peavyhouse
Jamestown,TN
Summary
RN Director of Patient Services at Quality Private Duty Care, skilled in chronic disease management and nursing staff leadership, demonstrating a profound impact on patient care coordination and support services with strong background in home health care and case management. Proven ability to collaborate effectively with multidisciplinary teams and adapt to changing patient needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and integrity.
Overview
15
15
years of professional experience
Work History
RN Director of Patient Services
Quality Private Duty Care
01.2020 - Current
- Manage a home health office with 500+ employees and 340+ patients.
- Establish strong relationships with multiple interdisciplinary teams for effective coordination of patient care services.
- Demonstrate ongoing professional development by attending weekly meetings, training sessions to stay current on the latest trends and best practices within the home health industry.
- Streamline nurse scheduling with the scheduling staff to ensuring patient's are covered with appropriate staff.
- Interview potentially new employees to keep patients fully staffed.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximize staff efficiency by delegating tasks appropriately based on skill level and workload considerations.
- Conduct 90 day and yearly performance evaluation reviews, providing constructive feedback and coaching to facilitate continuous improvement for all employees.
Clinical Coordinator RN
Healogics
10.2014 - 11.2019
- Collaborated with the program director and the medical director to meet the Wound Care Centers Healing Outcomes and help increase patient satisfaction.
- Case Managed each patient to ensure they had community resources to have best outcome of complete wound healing. examples are DME, wound supplies sent to the home ordered through supply companies, liaison with primary care physicians and home health agencies.
- Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics with evidence of healed wounds.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Coordinated, monitored, assigned, and documented patient and clinical care activities to all wound clinic staff.
RN Case Manager
Quality Home Health
10.2009 - 10.2014
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Education
Associate of Applied Science - Nursing
Roane State Community College
Harriman, TNSkills
- Basic life support
- Clinical judgment
- Compassion and empathy
- Discharge planning
- Geriatric care
- Team coordination
- Nursing staff leadership
- Licensed RN
- Case management
- Complex Problem-solving
- Chronic disease management
Timeline
RN Director of Patient Services
Quality Private Duty Care
01.2020 - Current
Clinical Coordinator RN
Healogics
10.2014 - 11.2019
RN Case Manager
Quality Home Health
10.2009 - 10.2014
Associate of Applied Science - Nursing
Roane State Community College
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