Summary
Overview
Work History
Education
Skills
Operatingsystems
Websites
Supporttools
Certifications and education
Technical training and abilities
Hardware
References
Timeline
Generic
Jennifer Peek

Jennifer Peek

Crestview,FL

Summary

Diligent professional with expertise in customer service, data entry, and conflict resolution. Proven track record of resolving customer complaints with integrity and professionalism, ensuring high levels of satisfaction and retention. Motivated team player dedicated to achieving company success goals.

Overview

15
15
years of professional experience

Work History

Student

My Computer Career
Dallas, TX
01.2024 - 04.2024
  • Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
  • Implements and maintains system security and configurations of organizations' servers while providing IT support, including planning, software, and hardware configuration for end-users.
  • Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.
  • Generated and verified physical security algorithms for software, firmware, and hardware.
  • Troubleshot hypothetical incidents by recording detailed information from the customer and relaying it to the correct department for further assistance.
  • Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.
  • Utilized knowledge of standard network protocols, such as TCP/IP, DHCP, and common network devices, such as routers and switches, to ensure sustained internet connectivity.

Human Resource Supervisor

US Air Force
Eglin AFB, FL
04.2017 - 10.2023
  • Demonstrated outstanding performance as a 3F071 in the United States Air Force, consistently achieving annual performance ratings of 95% or higher, indicative of a strong commitment to delivering exceptional work
  • Took charge of diverse administrative and clerical responsibilities, overseeing the processing of an average of 50 program benefit determinations and eligibility verifications per week with an impressive accuracy rate of 99%
  • Mastered program documents with precision, ensuring the meticulous maintenance of records for over 500 program participants while upholding a flawless data integrity record
  • Performed precise financial transactions and data adjustments, managing a monthly workload exceeding $100,000 with unwavering accuracy in arithmetical computations
  • Leveraged advanced Excel skills to streamline record-keeping and reporting processes, resulting in a remarkable 20% increase in efficiency for data management and reporting tasks
  • Enhanced team communication and documentation accuracy by developing a foundational understanding of medical terminology, leading to a 30% improvement in intra-team communication effectiveness
  • Acquired proficiency in claims processing procedures, consistently achieving a 98% accuracy rate while completing an average of 20 claims processing tasks weekly
  • This contributed significantly to bolstering administrative expertise and attention to detail within the team.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Waitress

Waffle House
Rome, GA
04.2012 - 12.2012
  • Served as a waitress at Waffle House, consistently delivering top-notch service to customers.
  • Managed customer orders and ensured prompt and accurate delivery of meals.
  • Adapted to a fast-paced and dynamic restaurant environment, maintaining a friendly and efficient demeanor.
  • Handled payments and addressed customer concerns with professionalism and tact.
  • Contributed to a collaborative and team-oriented work environment, supporting fellow staff members in providing exceptional service.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers and provided menus.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Replenished beverages when necessary.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Organized take-out orders efficiently according to customer requests.
  • Answered questions about menu items, ingredients, and pricing.
  • Processed payments accurately using cash registers or POS systems.
  • Bussed tables as needed during peak hours.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted in seating guests at tables or booths.

Waitress

Coosa Country Club
Rome, GA
06.2010 - 03.2011
  • Worked as a waitress at Coosa Country Club, providing excellent customer service to club members and guests.
  • Demonstrated strong communication and interpersonal skills while taking orders, serving food and beverages, and addressing customer inquiries.
  • Maintained a high level of professionalism and attention to detail in a fast-paced dining environment.
  • Collaborated effectively with kitchen staff and management to ensure seamless dining experiences for patrons.
  • Participated in training programs to enhance product knowledge and service quality, contributing to a positive dining atmosphere.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented food and beverages to guests at tables.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Childcare Assistant

Boys and Girls Club
Rome, GA
05.2009 - 08.2009
  • Worked as a childcare provider at the Boys and Girls Club, providing a safe and nurturing environment for children.
  • Engaged children in educational and recreational activities, promoting their physical and emotional development.
  • Collaborated with other staff members to plan and implement programs that fostered positive growth and learning.
  • Ensured the well-being and safety of all children under my care, adhering to established guidelines and protocols.
  • Built positive relationships with children, their families, and fellow staff members, creating a supportive and inclusive atmosphere.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Observed and monitored the safety of all children in care.
  • Provided safe, nurturing and stimulating environment for children.
  • Maintained a clean, organized classroom environment conducive to learning.

Education

Bachelor of Arts - Criminal Justice

University of Arizona Global
Chandler, AZ
11-2020

Skills

  • OS and hardware Troubleshooting
  • Software Installs
  • Phone & Online Support
  • Hardware Configurations
  • LAN Connectivity
  • Client/Server Models
  • DNS and DHCP Systems
  • Azure AD
  • Server/Application Virtualization
  • Customer Service
  • Routing Protocols
  • Compliance
  • User Training/Support
  • Effective Communication
  • Active Directory Infrastructure
  • Data Entry
  • Database Updating
  • File Maintenance
  • Computer Skills
  • Positive Attitude
  • Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012
  • Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built-in) Various applications
  • Support Tools: Remote support, Antivirus Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory
  • Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser-jet and ink-jet printers, 3D printing

Operatingsystems

  • Windows XP
  • Windows 7
  • Windows 10
  • Mac OSX
  • Ubuntu
  • Android/iOS
  • Windows Server 2008
  • Windows Server 2012

Supporttools

  • Remote support (Bomgar, TeamViewer, LogMeIn)
  • Antivirus (Sophos, ESET, Malware-bytes)
  • Ticketing systems (Ice, BMC Track-It, Smart service desk)
  • Active Directory

Certifications and education

  • My Computer Career, Graduate, 04/2024
  • Cyber Warrior Skill Bridge Program, Graduate
  • The University of Arizona Global, Graduate, 10/2020
  • Bachelors of Arts in Social and Criminal Justice
  • CompTIA A+, In Progress
  • CompTIA Server+, In Progress
  • Microsoft Technology Associate: Security Fundamentals, In Progress

Technical training and abilities

  • OS and hardware Troubleshooting
  • Software Installs
  • Phone & Online Support
  • Hardware Configurations
  • LAN Connectivity
  • Client/Server Models
  • DNS and DHCP Systems
  • Azure AD
  • Server/Application Virtualization
  • Customer Service
  • Routing Protocols
  • Compliance
  • User Training/Support
  • Effective Communication
  • Active Directory Infrastructure
  • Active DoD Secret Security Clearance

Hardware

  • IMac
  • MacBook Pro
  • MacBook Air
  • IPhone
  • IPad
  • Android/Samsung phones and tablets
  • Windows laptops
  • Windows Desktops
  • Windows servers
  • Desktop printers
  • Laser-jet and ink-jet printers
  • 3D printing

References

References available upon request.

Timeline

Student

My Computer Career
01.2024 - 04.2024

Human Resource Supervisor

US Air Force
04.2017 - 10.2023

Waitress

Waffle House
04.2012 - 12.2012

Waitress

Coosa Country Club
06.2010 - 03.2011

Childcare Assistant

Boys and Girls Club
05.2009 - 08.2009

Bachelor of Arts - Criminal Justice

University of Arizona Global

Similar Profiles

CREATE PROFILE
Jennifer Peek