Jennifer Pelkey-Brown
Newark,DE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Recovery Innovations
11.2024 - Current
- Triaging clients, EMR’s, maintaining HIPAA, scanning and filing, Insurance Verification, maintaining a positive environment at the front desk
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintain fleet vehicles, send out when maintenance is needed
- File mileage and law enforcement logs
- Making sure office equipment is working, requesting maintenance when needed, inventory of office supplies
- Managed high call volume while maintaining a courteous and professional demeanor.
Leasing Agent
Brandywine Apartments
04.2023 - 11.2024
- Responsible for finding appropriate clients to rent apartments to
- Create leases, create work orders
- Make sure that apartments are move in ready
- Provide a positive experience for potential residents and residents
Executive Assistant to the CEO
Acadia Healthcare
08.2020 - 04.2023
- Support the CEO and the Directors in the everyday function running the hospital New Castle, De
- Patient Advocate
- Scheduling
- Minute taking for meetings and maintaining the minutes throughout the year
- Maintain Licensure for multiple Physicians
- Finance/Physician payroll
- Risk Management, (investigations, entering Data into HAS system, video timelines)
- Quality Improvement
- Data Entry
- Maintain a month’s supply of PPE within the hospital
- Assist Medical Director in maintaining educational materials for Physicians and Nurse Practitioners
- Human resources, (workers’ comp., reporting to OSHA)
- Leadership rounding
- Interim Director of Clinical Services
- Interim Director of Plant Operations
- Interim Director of Support Services
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Behavioral Health Technician
Acadia Healthcare
01.2018 - 12.2020
- Chart Audits
- Psychoeducational Groups
- Safety Checks
- Direct Patient Care
- Vital Signs
- Skin Checks
- Belonging Searches
- 15-minute checks
Environmental Services
Delaware Park, Racetrack and Casino
01.2013 - 12.2014
- Responsible for the overall cleanliness of the assigned area
- Making sure the area was clear of clutter and helping patrons when asked
Assistant Manager
Highs of Baltimore
01.2012 - 12.2013
- Customer service, inventory, stocking shelves, weekend cash deposits
- Accepting deliveries
Education
Bachelor of Healthcare Management - Healthcare Management
American Intercontinental University Schaumburg
Schaumburg, IL10.2017
Skills
- Management and Leadership Skills
- Able to delegate and follow up on assigned work
- Solve customer problems in a timely manner
- Communicate in person and on the phone with government organizations and leadership to give up dates on situations and resolutions
- Utilized Microsoft Office to manage time and create documents and presentations in order to communicate vital information
- Microsoft Word, Powerpoint, Excel
- Experienced in different communication forms
- Successfully balance the needs of multiple Directors, Physicians, Nurse Practitioners and the CEO
- Risk Management
- Administrative Skills
- Schedule meetings to keep business operating at peak procedure
- Able to make instant decisions
- Develop and Implement Training procedures
- Clearly understand what a customer wants
- Patient Advocacy
- Physician Scheduling and Payroll
- Managing employees and myself
- Customer Service
- Follow up with the customer to make sure the customer is satisfied with service
- Healthcare Management
- Calendar Management
- Office Management
- Good communication skills
- Customer relations
- Customer service
- Complaint handling
- Problem resolution
- Customer relationship management
- Schedule mastery
- Data entry
- Computer proficiency
- Prioritization
- Microsoft outlook
Certification
- Certified Notary Public
- CPR and AED adult and children/infants
Timeline
Customer Service Specialist
Recovery Innovations
11.2024 - Current
Leasing Agent
Brandywine Apartments
04.2023 - 11.2024
Executive Assistant to the CEO
Acadia Healthcare
08.2020 - 04.2023
Behavioral Health Technician
Acadia Healthcare
01.2018 - 12.2020
Environmental Services
Delaware Park, Racetrack and Casino
01.2013 - 12.2014
Assistant Manager
Highs of Baltimore
01.2012 - 12.2013
- Certified Notary Public
- CPR and AED adult and children/infants
Bachelor of Healthcare Management - Healthcare Management
American Intercontinental University Schaumburg
Similar Profiles
Craig SecrestCraig Secrest
Program Manager at Recovery InnovationsProgram Manager at Recovery Innovations
Shantee WallaceShantee Wallace
BHT at Recovery Innovations InternationalBHT at Recovery Innovations International
IJEOMA OBIEKEAIJEOMA OBIEKEA
Behavioral Health Technician (BHT) at Recovery Innovations InternationalBehavioral Health Technician (BHT) at Recovery Innovations International