JENNIFER PEMBERTON
Lawrenceville,NJ
Summary
Professional with experience in leading project implementations, known for strong focus on team collaboration and achieving results. Skilled in project planning, risk management, and stakeholder communication. Adaptable to changing needs, consistently ensuring successful project outcomes. Reliable and effective in fostering productive team environments.
Overview
17
17
years of professional experience
Work History
Implementation Project Manager
Billtrust
05.2021 - 07.2024
- Managed the implementation process of multiple projects, coordinating across business and technology sectors to achieve project goals.
- Managed resources, schedules, and deliverables throughout the entire project lifecycle for new client product implementations and existing client modification projects.
- Developed and maintained a comprehensive project plan using project management software, ensuring seamless execution of all implementation stages.
- Oversaw billable hours and overall project scope, ensuring clients comprehended the project's impact.
- Led weekly client meetings to monitor implementation progress, address concerns, and identify solutions to meet customer objectives.
- Controlled change requests and blocked unapproved modifications to maintain project scope.
- Coordinated with internal stakeholders and third-party providers to ensure seamless project execution.
Project Manager / Vice President
Albridge, an Affiliate of Pershing, a Bank of New York Mellon Company
07.2012 - 09.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed company initiatives to implement software releases and projects, overseeing multiple project timelines, scope definition, and requirements.
- Partnered with business partners, stakeholders, and technology teams to refine project scope, following all corporate change management guidelines.
- Created and maintained project plans utilizing MS Project for diverse projects such as Infrastructure, IT Software Upgrades, Data Improvement, Client Onboarding, and multiple releases.
- Assisted in the coordination of project status meetings, contributing to effective project management and prioritization.
- Managed pre/post estimations, resourcing, and escalations to optimize project delivery and stakeholder satisfaction.
- Led department training sessions and onboarding processes for new full-time and consultant project managers.
- Partnered with the Director of PMO to integrate with Pershing/BNY Mellon, facilitating effective status reporting and Portfolio Project Management integration.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Planned, designed, and scheduled phases for large projects.
Project Coordinator
Albridge, an Affiliate of Pershing, a Bank of New York Mellon Company
09.2007 - 07.2012
- Supported the Project Management Office (PMO) and Information Technology Departments by facilitating team meetings and managing logistics.
- Assisted in maintaining project and time tracking tools, engaging in testing for system improvements.
- Prepared meeting agendas, coordinated logistics, and documented minutes and action items to ensure effective communication and follow-up.
- Partnered with various teams to ensure timely resolution of action items.
- Aligned senior management prioritization meetings and processes with new workflows in direct collaboration with CAO and Director of PMO.
- Prepared and updated strategic portfolio planning worksheets for senior management review.
- Developed and maintained IT and PMO resource planning reports, performing basic analysis to support project management.
- Delivered confidential support to senior management, ensuring discretion and professionalism.
- Coordinated and supported the onboarding and training of PMO employees.
- Organized and managed event planning activities for PMO and IT departments.
- Maintained comprehensive and up-to-date organizational and resource information for PMO/IT departments, including organizational charts, contractors, and skills.
- Coordinated domestic travel arrangements, streamlining itineraries and logistics.
Administrative Assistant
Albridge, an Affiliate of Pershing, a Bank of New York Mellon Company
07.2007 - 09.2007
- Assisted Human Resources, Finance and IT with various projects; included scanning, filing, timesheet administration and reporting
- Scheduled all corporate conference room appointments
- Calendar management and meeting scheduling for supervisor(s) and senior management
- Answered telephones and provided customer service internally and externally
- Procured supplies and coordinated corporate catering needs
- Provided clerical and receptionist support for the corporation which included employee interviews and onboarding, supply replenishment, correspondence, phone call screening and management
Education
Associate in Arts Degree - English
Brookdale Community College
Lincroft, NJSkills
- Cross-functional Leadership
- Critical Thinking
- Risk Management
- Project Management
- Communication
- Issue resolution
- Strategic Planning
- Collaboration Building
- Budget Management
- Problem Solving
- Interpersonal Skills
- Project coordination
- Time management
Languages
English
Native or Bilingual
Software
Microsoft Office 365
SalesForce
SharePoint
Jira
ServiceNow
Clarizen
Timeline
Implementation Project Manager
Billtrust
05.2021 - 07.2024
Project Manager / Vice President
Albridge, an Affiliate of Pershing, a Bank of New York Mellon Company
07.2012 - 09.2020
Project Coordinator
Albridge, an Affiliate of Pershing, a Bank of New York Mellon Company
09.2007 - 07.2012
Administrative Assistant
Albridge, an Affiliate of Pershing, a Bank of New York Mellon Company
07.2007 - 09.2007
Associate in Arts Degree - English
Brookdale Community College
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