Jennifer Penafiel
East Elmhurst,NY
Summary
Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.
Familiar with collaborating with local law enforcement agencies to provide evidence of theft or criminal activity and assist with investigations at businesses.
Record of accomplishment includes preventing thefts each week. Recognized as a competent and successful loss prevention professional.
Vigilant Asset Protection Associate known for high productivity and efficiency in task completion. Bring specialized skills in surveillance techniques, loss prevention strategies, and risk management to effectively safeguard company assets. Excel in critical thinking, problem-solving, and communication, ensuring smooth teamwork and successful conflict resolution.
Overview
7
7
years of professional experience
Work History
Asset Protection Associate
Lowe's
Brooklyn, New York
06.2023 - Current
- Leading the District in return on investment.
- Closed out more than 5 Organization Retail Crime cases .
- Monitored CCTV surveillance to detect suspicious activity.
- Executed safety protocols to protect the store's assets.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Provided assistance in the training of new hires on asset protection procedures.
- Established relationships with local law enforcement agencies as needed.
- Conducted regular security checks throughout the store to identify any areas of concern.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
- Implemented preventative measures such as signage or employee training sessions aimed at deterring theft or fraud.
- Identified potential shoplifters and alerted management.
- Partnered with store managers on basis to conduct loss investigations.
- Advised management on security vulnerabilities and recommended improvements.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Responded quickly to emergency situations such as fire alarms or medical emergencies involving customers or employees.
Specialist
Macy's
Flushing, New York
09.2017 - 06.2023
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Developed promotional strategies to increase sales of featured products.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Set up attractive window displays that encouraged customers to enter the store.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Riverbend High School
Virginia 06-2015
Some College (No Degree) - Undergraduate Science
LaGuardia Community College
Long Island City, NYSkills
- Shoplifter apprehension
- Package inspection
- Front-end monitoring
- Customer support
- Report writing skills
- CCTV monitoring
- Credit card & check fraud
- Securities safekeeping
- Follow-up skills
- Retail experience
- Fluent in (Spanish)
- Quick learner
- Safety monitoring
- Surveillance techniques
- Achievement North Division Asset protection Agent of the Quarter 2024
Timeline
Asset Protection Associate
Lowe's
06.2023 - Current
Specialist
Macy's
09.2017 - 06.2023
High School Diploma -
Riverbend High School
Some College (No Degree) - Undergraduate Science
LaGuardia Community College