Jennifer Penn
Administrative Assistant/Operations Manager
Dallas,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
SPM Communications
01.2014 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Sales Floor Design Manager
Crate & Barrel
03.2004 - 12.2013
- Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Streamlined operational processes for improved efficiency, reducing overhead costs while maintaining high standards of service.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Coordinated special events in-store attracting new customers and generating additional revenue opportunities.
- Monitored competitor activities closely for market insights assisting in better decision-making regarding pricing strategies.
- Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor Of Music - Vocal Performance
University of Arkansas
Fayetteville, ARSkills
- Organizational Management
- Workflow Optimization
- Cultural Awareness
- Problem-Solving
- Employee Motivation
- Staff Training
- Project Management Abilities
- Planning and Implementation
- Project Leadership
- Budgeting and Forecasting
- Project Management
- Onboarding and Orientation
- MS Office
- Staff Management
- Team Leadership
Timeline
Operations Manager
SPM Communications
01.2014 - Current
Sales Floor Design Manager
Crate & Barrel
03.2004 - 12.2013
Bachelor Of Music - Vocal Performance
University of Arkansas