Jennifer Pennepacker
Lewistown,PA
Summary
Energetic Office Manager with over 25 years experience, equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
28
28
years of professional experience
Work History
VP/Community Office Manager
Juniata Valley Bank
Mifflintown, PA
09.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or in-person visits
Manager
MCS Bank
Lewistown, PA
08.2016 - 09.2019
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Consumer Loan Analyst/CSR
Juniata Valley Bank
Mifflintown, PA
02.1996 - 08.2016
- Analyzed loan applications and financial documents to assess creditworthiness of potential borrowers.
- Performed due diligence on potential borrowers, verifying information such as income, assets, liabilities, and other relevant data.
- Reviewed loan documents for accuracy and completeness prior to funding or closing the loan.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
High School Diploma -
Lewistown Area High School
Lewistown, PA06-1991
Skills
- Cross-functional team leadership
- Organizational Development
- Growth planning
- Office Management
- Business Development
- Effective Communication
- Professionalism
- Time management abilities
- Relationship Building
- Customer Service
Affiliations
- Rotary Club of Lewistown Board Member
- OAC Committee Member (Mifflin County Academy of Science & Technology)
- TIU-Juniata County Early Childhood Service-Community Member
- Junior Achievement
Timeline
VP/Community Office Manager
Juniata Valley Bank
09.2019 - Current
Manager
MCS Bank
08.2016 - 09.2019
Consumer Loan Analyst/CSR
Juniata Valley Bank
02.1996 - 08.2016
High School Diploma -
Lewistown Area High School
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