Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jennifer Pennepacker

Lewistown,PA

Summary

Dynamic Branch Manager with a proven track record at AAA Central Penn, excelling in client acquisition and team management. Expert in training and development, I successfully boosted customer satisfaction and loyalty while driving business growth. My effective communication and decision-making skills foster strong relationships, ensuring a thriving branch environment.

Overview

9
9
years of professional experience

Work History

Branch Manager

AAA Central Penn
Lewistown, Pa
05.2024 - Current
  • Managed daily branch operations and staff performance at AAA Central Penn.
  • Implemented training programs for new team members and ongoing staff development.
  • Coordinated branch activities and marketing efforts to promote services effectively.
  • Resolved customer inquiries and complaints promptly, ensuring a positive experience.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

VP/Community Office Manager

Juniata Valley Bank
Mifflintown, Pa
09.2019 - 05.2024
  • Collaborated with cross-functional teams to align departmental goals with company vision.
  • Facilitated communication between departments to ensure alignment on objectives.
  • Mentored junior staff in leadership principles and effective project execution.
  • Managed daily operations of bank branch, ensuring compliance with policies.
  • Trained staff on banking products and services to enhance customer interactions.
  • Oversaw cash handling procedures to maintain accuracy and security standards.
  • Resolved customer complaints efficiently, fostering positive relationships with clients.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Grew business banking relationships through proactive outreach.

Manager

MCS Bank
Lewistown, Pa
08.2016 - 09.2019
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Maintained strict confidentiality of customer information at all times.
  • Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Participated in community events related to banking services provided by the bank.
  • Coordinated with other branches to ensure smooth operation across all locations.

Education

High School Diploma -

Lewistown Area High School
Lewistown, Pa
06-1991

Skills

  • Customer relationship management
  • Team management
  • Effective communication
  • Decision making
  • Training and development
  • Upselling and cross selling
  • Client acquisition
  • Reliable
  • Business development

Affiliations

  • Rotary Club of Lewistown Board Member
  • OAC Committe Member (Mifflin County Academy of Science)
  • TIU-Juniata County Childhood Service-Community Member
  • Junior Achievement
  • Business to Business Advisor

Timeline

Branch Manager

AAA Central Penn
05.2024 - Current

VP/Community Office Manager

Juniata Valley Bank
09.2019 - 05.2024

Manager

MCS Bank
08.2016 - 09.2019

High School Diploma -

Lewistown Area High School

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