Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cody Penrod

Service Advisor
Kingman,AZ

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

36
36
years of professional experience
4
4
years of post-secondary education

Work History

Caregiver for elderly Grandmother

Private
Kingman, AZ
2019.06 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Service Advisor

Bartlesville Jeep, Dodge Ram
Bartlesville, Oklahoma
01.2013 - 11.2016
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

CJ's Cantina

Owner/Operator
Bartlesville, Oklahoma
02.1997 - 04.2008
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Service Manager

Watson Chevy Dealorship
Tucson, Arizona
01.1992 - 05.1997
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Service Advisor

Jim Click Nissan
Tucson, Arizona
03.1989 - 02.1993
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Education

High School Diploma -

Marana High School
Marana, AZ
08.1985 - 05.1989

Skills

  • Client Services
  • Wellness Services
  • High volume office
  • Client Relations
  • Client Confidentiality
  • Customer Service
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Attention to Detail
  • Service Recommendations

References

Myrna Miner 928-897-5644

Julie Nelson 520-409-6682

Timeline

Caregiver for elderly Grandmother

Private
2019.06 - Current

Service Advisor

Bartlesville Jeep, Dodge Ram
01.2013 - 11.2016

CJ's Cantina

Owner/Operator
02.1997 - 04.2008

Service Manager

Watson Chevy Dealorship
01.1992 - 05.1997

Service Advisor

Jim Click Nissan
03.1989 - 02.1993

High School Diploma -

Marana High School
08.1985 - 05.1989

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Cody PenrodService Advisor