Jennifer Peralt
Staten Island,NY
Summary
Knowledgeable Finance Administrator adept at managing accounts payable and receivable, as well as providing payroll, reporting and audit support. Highly detail-oriented and organized with excellent planning and communication skills. Strong multitasker and problem-solver excels in fast-paced business support positions. Dedicated Administrator, Assistant Manager and Lead customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
QC/ QA (Admin 2 - QC)
Maximus
01.2022 - Current
- Responsible for peer evaluations of in process Medicaid applications, for accuracy in accordance with Federal and State regulations and departmental approved Policies and Procedures.
- Responsible for entering and submitting error findings using department specific Quality Control tools.
- Complete the follow up process for all inaccurate applications tasks reviewed.
- Provide feedback to Quality Control Supervisor(s) giving specific reasons for variances and respond to dispute findings when necessary.
- Complete task processing for all application and verification documents received.
- Meet all performance requirements associated with the quality control processes.
- Exceptional content knowledge of current policies and procedures.
- Determines best path for document problem resolution and escalates tasks to Research, when necessary.
- Perform other duties as assigned by management.
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-to-day duties accurately and efficiently
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Trained New Hired QA
Service Navigator
CLover Health Care
Jersey, NJ
12.2020 - 10.2021
- Work remotely and independently to achieve desired metrics as defined by your contractual agreement
- Drive and build rapport with medicare population through inbound and outbound prospecting efforts
- Educate and effectively communicate value of clinical programs and offerings, successfully enrolling members into them
- Develop and refine sales strategies and techniques to inform and yield high conversion rates
- Ensure and be held accountable for meeting daily enrollment targets and productivity objectives
- Record and document all efforts to allow for funnel and metric tracking as well as, overall customer relationship management
- Foster relationships with medicare population with utmost integrity to ensure
- JP needs of members are being m
Lead Business Analyst Consultant
Confidential
New York, NY
11.2017 - 12.2020
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
- Conducted interviews with key business users to collect information on business processes and user requirements
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Executed analysis of risks and identified risk mitigation strategies.
Translator
Kelly Services
Staten Island, NY
06.2017 - 10.2017
- Wrote and oral communication skills in both French Haitian Creole and English languages
- Maintained confidentiality when dealt with sensitive information
- Maintained professional demeanor with students, parents, coworkers and administration
- Promoted positive Customer Service with Patient and Family Centered Care
- Philosophy
- Resolved all customer requests, inquiries and concerns in expedient and respectful manner
- Delivered high-quality content review consistently and accurately.
- Worked with other translators to facilitate real time conversations
- Listened to recordings and translated confidential information
- Translate over 50 calls a day
ASSISTANT MANAGER
Nautica
New York, NY
06.2016 - 05.2017
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
The Home Depot
Bloomfield, NJ
01.2015 - 02.2016
- Greeted customers entering store to ascertain what each customer wanted or needed
- Answered average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information
- Communicated with vendors regarding back order availability, future inventory and special orders
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems
- Asked open-ended questions to assess customer needs.
Education
EXPECTED - Information Technology
Eastern Gateway Community College
Steubenville, OH03.2024
Certification - Medical Assisting
The New Millenium Training Center
Staten Island, NY02.2020
High School Diploma -
Pleasantville High School
Pleasantville, NJ06.2016
Skills
- Microsoft Office Data Analysis
- Business process mapping Predictive modeling
- Strategic Planning Marketing research
- Consulting Communication Skills
- Problem Solving Administration
- HR Systems
- Radiation Oncology
- Cost Data Analysis
- Management of Financial Resources
- Staff Leadership and Direction
- Training Programs
- Operational Efficiency
- Flexible and Adaptable
- Active Listening
- Excellent work ethic
- Responsible
- Self-motivated professional
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Haitian Creole
Native or Bilingual
Russian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
QC/ QA (Admin 2 - QC)
Maximus
01.2022 - Current
Service Navigator
CLover Health Care
12.2020 - 10.2021
Lead Business Analyst Consultant
Confidential
11.2017 - 12.2020
Translator
Kelly Services
06.2017 - 10.2017
ASSISTANT MANAGER
Nautica
06.2016 - 05.2017
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
The Home Depot
01.2015 - 02.2016
EXPECTED - Information Technology
Eastern Gateway Community College
Certification - Medical Assisting
The New Millenium Training Center
High School Diploma -
Pleasantville High School
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