Summary
Overview
Work History
Education
Skills
Languages
Activities and Certificates
Timeline
Generic

Jennifer Perera

Miami,FL

Summary

Motivated professional with a strong foundation in organization, operations, and customer service, seeking to transition into a laboratory environment within the sciences. Experienced in protocol adherence, scheduling, and detailed record-keeping, with proven strengths in professional communication and teamwork developed at FIU’s Frost Art Museum. Skilled in problem-solving, technical troubleshooting, and workflow coordination. Eager to contribute to laboratory research, data collection, and scientific operations while continuing to build hands-on technical expertise.

Overview

3
3
years of professional experience

Work History

Events Assistant

Frost Art Museum
Miami, FL
04.2024 - 08.2025
  • Assisted in organizing art exhibitions and events at the Frost Art Museum.
  • Communicated with vendors to ensure timely delivery of materials and services.
  • Managed guest registrations and provided information during events.
  • Helped maintain the cleanliness and organization of event spaces.
  • Collaborated with team members to develop engaging event programming ideas.
  • Assisted in gathering feedback from attendees to enhance future events.
  • Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
  • Provided customer service assistance before, during, and after events.
  • Created detailed timelines and checklists to ensure smooth operation of events.
  • Assisted in the planning and execution of events, including scheduling vendors and venues.
  • Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
  • Conducted pre-event briefings for volunteers and staff, ensuring clarity on roles and responsibilities.
  • Managed inventory of event supplies, ensuring adequate stock for activities.
  • Collaborated with security personnel to address any safety concerns or emergencies.
  • Operated audio-visual equipment to support event presentations and entertainment.
  • Engaged with attendees, creating a welcoming and positive event experience.

Customer Service Representative

Bath & Body Works
Hialeah, Florida
01.2023 - 10.2023
  • Collaborated with team members to maintain high standards of customer service quality.
  • Processed customer orders efficiently using the company's order management system.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Mentored junior team members and managed employee relationships.

Education

Bachelor of Arts - Neuroscience

Florida International University
Miami, FL
07-2027

High School Diploma -

Hialeah Gardens High School
Hialeah Gardens
07-2023

Skills

  • Event planning
  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Problem solving
  • Strong organization
  • Guest relations
  • Strong teamwork
  • Positive attitude
  • Public speaking
  • Professionalism
  • Public relations
  • Self-driven and motivated

Languages

Spanish
Native/ Bilingual

Activities and Certificates

- Applied research methods and psychological analysis skills through FIU coursework and lab-based classes.

- Gained experience with participant interaction, data collection, and protocol adherence during lab-based courses.

- Provided technical support for events and meetings via Zoom and Microsoft Teams at FIU Frost Art Museum.

- Completed FERPA, Cybersecurity Awareness, and Incident Response trainings, ensuring strong compliance with

confidentiality and data security.

- Strong academic writing and literature review skills, demonstrated through coursework and academic projects

President, National Honor Society & SECME

- Academy of Health Sciences: Basic CPR & EKG training

- HOSA Club member

- Volunteer: Susan G. Komen More than Pink Walk

- Technical: Microsoft Word, Excel, PowerPoint, Canva, Asana, Teams, Zoom, EMS

- Research Skills: Literature review, data collection, participant assessments, protocol adherence

- Soft Skills: Leadership, collaboration, reliability, time management, communication

- Certifications/Training: Human Subjects Training (in , FERPA, Cybersecurity Awareness, CPR/EKG

basics

- Languages: Native Spanish, Proficient in English

Timeline

Events Assistant

Frost Art Museum
04.2024 - 08.2025

Customer Service Representative

Bath & Body Works
01.2023 - 10.2023

Bachelor of Arts - Neuroscience

Florida International University

High School Diploma -

Hialeah Gardens High School

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