Jennifer Perez
Santa Cruz,CA
Summary
Client-driven Lash Technician & makeup artist who performs services to help clients achieve desired looks.
Patient and engaging with great customer service skills.
Educates clients & promotes additional services to boost sales opportunities.
Overview
7
7
years of professional experience
Work History
Lash Artist
Self Owned
Santa Cruz
04.2022 - Current
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Maintained full schedule of appointments with over [Number] clients per week.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
Makeup Artist
Self Owned
Santa Cruz
01.2017 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
Medical Assistant
The Foot Doctors
Santa Cruz, CA
01.2021 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Customer Service Representative
Target
Watsonville, CA
09.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Renaissance High School
La Selva Beach, CA04.2019
Skills
- Cash Register Operations
- Performance Review
- Sterilization Requirements
- Learning Improvements
- Inventory Management Procedures
- Maintaining Clean Work Areas
- Communications Strategies
- Social Media Platforms
- Equipment Sterility
- Client Needs Assessment
- Great Active Listening Skills
- Application Techniques
- Office Support
- Customer Preferences
- Sales Goals
- Phone Inquiries
- Salon Management
- Purchase Orders
- Sterile Processing
- Educating Clients
- Expense Reports
- Build Customer Relationships
- Skin Types
- Greeting Visitors
- Services Marketing
- Sanitation Standards
- Calendar Maintenance
- Sanitize Tools
- Trend Expertise
- Accounting and Billing
- Patient Intakes
- Payment Transactions
- Electronic Calendar Management
- Housekeeping Duties
- Customer Interaction
- Patient Safety
- Desktop and Laptop Computers
- Administrative Duties
- Accurate Documentation
Timeline
Lash Artist
Self Owned
04.2022 - Current
Medical Assistant
The Foot Doctors
01.2021 - 02.2022
Customer Service Representative
Target
09.2019 - 01.2020
Makeup Artist
Self Owned
01.2017 - Current
High School Diploma -
Renaissance High School