Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Perez

Santa Cruz,CA

Summary

Client-driven Lash Technician & makeup artist who performs services to help clients achieve desired looks.

Patient and engaging with great customer service skills.

Educates clients & promotes additional services to boost sales opportunities.

Overview

7
7
years of professional experience

Work History

Lash Artist

Self Owned
04.2022 - Current
  • Consulted with clients to understand desired look and discuss available lash options.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed strict safety standards to protect clients from injury or infection.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Maintained full schedule of appointments with over [Number] clients per week.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained regular client list and successfully handled walk-in customers.

Makeup Artist

Self Owned
01.2017 - Current
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Applied makeup in accordance with clothing style.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
  • Examined sketches, photographs and other references to get inspiration for desired look.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.

Medical Assistant

The Foot Doctors
01.2021 - 02.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Customer Service Representative

Target
09.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Renaissance High School
La Selva Beach, CA
04.2019

Skills

  • Cash Register Operations
  • Performance Review
  • Sterilization Requirements
  • Learning Improvements
  • Inventory Management Procedures
  • Maintaining Clean Work Areas
  • Communications Strategies
  • Social Media Platforms
  • Equipment Sterility
  • Client Needs Assessment
  • Great Active Listening Skills
  • Application Techniques
  • Office Support
  • Customer Preferences
  • Sales Goals
  • Phone Inquiries
  • Salon Management
  • Purchase Orders
  • Sterile Processing
  • Educating Clients
  • Expense Reports
  • Build Customer Relationships
  • Skin Types
  • Greeting Visitors
  • Services Marketing
  • Sanitation Standards
  • Calendar Maintenance
  • Sanitize Tools
  • Trend Expertise
  • Accounting and Billing
  • Patient Intakes
  • Payment Transactions
  • Electronic Calendar Management
  • Housekeeping Duties
  • Customer Interaction
  • Patient Safety
  • Desktop and Laptop Computers
  • Administrative Duties
  • Accurate Documentation

Timeline

Lash Artist

Self Owned
04.2022 - Current

Medical Assistant

The Foot Doctors
01.2021 - 02.2022

Customer Service Representative

Target
09.2019 - 01.2020

Makeup Artist

Self Owned
01.2017 - Current

High School Diploma -

Renaissance High School

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Jennifer Perez