Jennifer Perez
Austin,TX
Overview
19
19
years of professional experience
Work History
Senior Customer Service Assistant
Travis Tile Sales
Austin, TX
04.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer complaints with diplomacy, maintaining a high level of professionalism at all times.
- Led numerous process improvement initiatives that resulted in higher productivity levels without compromising the quality of service provided to customers.
- Identified areas for improvement in company policies, resulting in more efficient customer interactions.
- Maintained accurate records of all customer interactions, ensuring proper documentation for future reference or analysis.
- Contributed to sales growth through cross-selling initiatives and targeted promotions based on customers'' needs.
- Delivered exceptional support by thoroughly understanding product offerings and anticipating customer needs.
- Increased customer loyalty with personalized service and follow-up on resolved issues.
- Facilitated seamless order processing with meticulous attention to detail and timely followups.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Head Leasing Professional
Bell Partners Inc.
Houston, TX
01.2012 - 01.2013
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Assistant Property Manager
Twenty Twenty Properties
Friendswood, TX
01.2010 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Server, Head Hostess, Togo
Chilis Bar And Grill
Webster, TX
01.2005 - 01.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Highschool Diploma - General Studies
Texas City Highschool
Texas City, TX05.2005
Skills
- Computer Skills: Microsoft Word, Excel
- Multitasker
- Work well under pressure (10 years)
- Work great with others
- Fast learner
- Punctual (10 years)
- No problems with authority
- Speak and understand some spanish (10 years)
- Organized (10 years)
- Can handle multiline phones
- Great problem solver (10 years)
Additional Information
Completely open availability and can start immediately. Ready to work.
Timeline
Senior Customer Service Assistant
Travis Tile Sales
04.2022 - 01.2024
Head Leasing Professional
Bell Partners Inc.
01.2012 - 01.2013
Assistant Property Manager
Twenty Twenty Properties
01.2010 - 01.2012
Server, Head Hostess, Togo
Chilis Bar And Grill
01.2005 - 01.2008
Highschool Diploma - General Studies
Texas City Highschool