Jennifer Perez
Hous,TX
Summary
Proven Service Coordination Advocate with a history at Community Health Choice, adept in team collaboration and conflict resolution. Excelled in enhancing customer satisfaction and resolving complex issues, demonstrating exceptional attention to detail and administrative support skills. Achieved significant improvements in service quality through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Service Coordination Advocate
Community Health Choice
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Member Service Advocate
Community Health Choice
08.2023 - 05.2024
- Handled sensitive member information responsibly, adhering strictly to privacy regulations and guidelines.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
Member Service Advocate
Amerigroup
01.2020 - 01.2023
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Penn Foster
Scottsdale, AZCapella University
02-2026
Skills
- Team collaboration
- Attention to detail
- Administrative support
- Conflict resolution
Timeline
Service Coordination Advocate
Community Health Choice
05.2024 - Current
Member Service Advocate
Community Health Choice
08.2023 - 05.2024
Member Service Advocate
Amerigroup
01.2020 - 01.2023
High School Diploma -
Penn Foster
Capella University
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