Jennifer Perez
New York City
Summary
Experienced and highly organized professional with a strong background in customer service and hospitality. Skilled in problem-solving, data entry, and conflict resolution. Committed to delivering top-notch service and ensuring exceptional customer experiences. Detail-oriented and dedicated to maintaining high standards of quality in all aspects of work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FRONT DESK AGENT
NOMO SOHO
10.2019 - Current
- Executed resolution techniques to handle customer complaints swiftly and effectively.
- Completed administrative tasks involving document organization and database updates.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
- Facilitated efficient call handling by collaborating with housekeeping and engineering units.
- Effectively solved customer problems with follow-up communication.
- Provided ongoing support to newly trained team members.
HEAD WAITER
HUGO Lounge
06.2016 - 12.2019
- Adhered to restaurant policies and state regulations in compliance with health standards.
- Strengthened customer engagement through effective interactions.
- Assisted patrons by guiding them to designated tables promptly.
- Handled customer complaints promptly to ensure satisfaction.
- Suggest food or drinks based on customer preferences
INVENTORY SUPERVISOR
Dfass Group
02.2011 - 07.2015
- Evaluated and adjusted inventory requirements to align with specified limits.
- Analyzed reports to identify trends in sales, returns, damages, and shortages, developing problem-solving skills to effectively resolve issues
- Established an efficient filing system for storage and retrieval of documents related to inventory management
- Utilized computer software to complete various administrative tasks.
- Performed transaction processing for invoices and purchase orders in line with established guidelines.
- Maintained office inventory by assisting with supply orders
Education
CERTIFICATION IN PHLEBOTOMY -
New York Medical Career Training Center
New York01.2016
ASSOCIATE IN ARTS (A.A.) - Business Administration
EPB Technical College
Aruba05.2009
Skills
- Organizational Skills
- Effective Communication
- Time Management
- Problem Solving
- Detail oriented
- Guest Relations
- Synergy
- Opera
- Office Management
- Administrative Support
- Microsoft Office
- Hospitality service expertise
Certification
Project Management Certification
Languages
Spanish
Papiamento
Dutch
Timeline
FRONT DESK AGENT
NOMO SOHO
10.2019 - Current
HEAD WAITER
HUGO Lounge
06.2016 - 12.2019
INVENTORY SUPERVISOR
Dfass Group
02.2011 - 07.2015
CERTIFICATION IN PHLEBOTOMY -
New York Medical Career Training Center
ASSOCIATE IN ARTS (A.A.) - Business Administration
EPB Technical College
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