Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Perez

Medley

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

4
4
years of professional experience

Work History

Manager of Operations

Residential Fitness Center
08.2024 - Current
  • Presented performance and productivity reports to supervisors.
  • Led process improvement initiatives, resulting an increase in operational efficiency.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Oversaw financial management, budget management, accounting and payroll activities.

Youth Counselor, Social Service & Parks and Recreation

Town of Medley
07.2022 - 03.2024
  • Planned guidance and counseling programs to meet identified priorities and program objectives.
  • Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
  • Supervised recreational activities including sports leagues and after school programs.
  • Organized and facilitated weekly youth group meetings.
  • Developed and implemented creative activities to engage the youth in meaningful learning experiences.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Maintained accurate records and documented client data in company databases.

Front Desk Receptionist

Town of Medley
01.2021 - 03.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Provided administrative support including photocopying, faxing, and filing.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

Bachelor of Arts - Anthropology, Political Science

Florida International University (FIU)
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12-2025

Skills

  • Problem-solving
  • Decision-making
  • Analytical thinking
  • Data analysis
  • Customer service
  • Documentation and reporting
  • Policy implementation
  • Bilingual (English/Spanish)

References

Available upon request.

Timeline

Manager of Operations

Residential Fitness Center
08.2024 - Current

Youth Counselor, Social Service & Parks and Recreation

Town of Medley
07.2022 - 03.2024

Front Desk Receptionist

Town of Medley
01.2021 - 03.2024

Bachelor of Arts - Anthropology, Political Science

Florida International University (FIU)

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