Jennifer Perez
Southgate,MI
Summary
Customer service professional with extensive experience in retail and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Consummate Claims Associate knowledgeable in auto insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations. Reliable and flexible, meeting changing needs and maintaining high standards in all tasks.
Overview
13
13
years of professional experience
Work History
Insurance Claims Specialist
AAA Auto Club Group
02.2025 - Current
- Implemented quality control system for claim reviews, significantly improving accuracy of claim evaluations.
- Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.
- Managed complex cases involving multiple parties, coordinating resources for effective resolution of claims disputes.
- Result in reducing fraudulent claims activity by collaborating with internal fraud detection teams and external law enforcement agencies.
- Supported underwriting department with comprehensive risk analyses for accurate premium calculations.
Rental Sales Agent
Hertz Global Holdings
04.2024 - 01.2025
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Implemented rental asset processes and cleanliness standards.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Produce Manager
Better Health Market
08.2022 - 02.2024
- Negotiated with suppliers for favorable prices, terms, quality and delivery.
- Evaluated suppliers to maintain cost controls and improve operations.
- Priced produce to achieve margin and sales goals.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Managed and maintained purchase orders and invoices.
Produce Manager
Kroger
09.2012 - 07.2022
- Planned attractive produce displays, using color and texture to enhance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Introduced new methods, practices and systems to reduce turnaround time.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Coached and mentored new team members.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Education
High School Diploma -
Allen Park High School
Skills
- Scheduling
- Effective leader
- Staff training/development
- Relationship building
- Retail management experience
- Customer Complaint Resolution
- Retail inventory management
- Claims adjustment
- Budget development
- Strategic Decision-Making
- Claims analysis
- Claims investigation
- Policy interpretation
- Multitasking Abilities
- Data entry
- Claims processing
Timeline
Insurance Claims Specialist
AAA Auto Club Group
02.2025 - Current
Rental Sales Agent
Hertz Global Holdings
04.2024 - 01.2025
Produce Manager
Better Health Market
08.2022 - 02.2024
Produce Manager
Kroger
09.2012 - 07.2022
High School Diploma -
Allen Park High School
Similar Profiles
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash
Kylar DelbridgeKylar Delbridge
Customer Service Representative at AAA Auto Club GroupCustomer Service Representative at AAA Auto Club Group
Amgad YoussefAmgad Youssef
Customer Service Advisor With Tech Responsibility at AAA Auto Club GroupCustomer Service Advisor With Tech Responsibility at AAA Auto Club Group
Julie WiemerJulie Wiemer
Real Estate Broker Assistant at Downriver Property Experts LLCReal Estate Broker Assistant at Downriver Property Experts LLC
Hilder TrejoHilder Trejo
Automotive Painter at Moran Automotive Service & Collision CenterAutomotive Painter at Moran Automotive Service & Collision Center