Jennifer Perez
Millington,TN
Summary
Experienced administrative professional with strong track record in managing office operations, streamlining processes, and supporting executive teams. Known for exceptional organizational skills, adaptability, and fostering collaborative work environment. Adept at handling complex schedules, coordinating meetings, and ensuring smooth communication across departments. Reliable and focused on achieving results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Safety and Security Manager/Asset Protection Manager
Bass Pro Shops at the Pyramid
04.2023 - 11.2025
- Developed and implemented comprehensive safety protocols to enhance workplace security.
- Conducted regular safety audits, identifying potential hazards and recommending corrective actions.
- Trained staff on emergency response procedures and safety awareness programs.
- Collaborated with law enforcement to ensure compliance with local regulations and safety standards.
- Led safety committee meetings to foster a culture of accountability and continuous improvement in security practices.
- Coordinated crisis management drills to prepare staff for potential emergency situations effectively.
- Developed evacuation strategies tailored to each facility''s unique layout, ensuring quick and orderly responses during emergencies.
- Conducted risk assessments to identify hazards and potential areas of vulnerability within the organization or its facilities.
- Collaborated with local law enforcement agencies to address potential threats and maintain a secure environment for staff and visitors.
- Fostered positive relationships between management and employees through open lines of communication and clear expectations regarding company policies.
- Conducted regular audits on safety equipment, ensuring proper maintenance and compliance with industry standards.
- Streamlined communication between departments regarding safety concerns, leading to faster resolution times and improved overall efficiency.
- Decreased incidents of workplace accidents by conducting thorough investigations and implementing preventative measures.
- Organized multi-departmental meetings to discuss ongoing issues related to workplace health, safety, or security concerns.
- Oversaw team of Asset Protection Coordinators and managed scheduling and performance evaluations.
- Investigated incidents and wrote reports.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of Asset Protection Coordinators and Overnight Security Managers during shift.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Established and maintained close working relationships with onsite law enforcement officers.
- Developed and implemented loss prevention strategies to reduce theft and fraud incidents.
- Trained and mentored team members on asset protection techniques and safety protocols.
- Evaluated existing asset protection programs, driving enhancements that increased operational effectiveness.
- Monitored paperwork procedures to prevent error-related losses.
- Led cross-functional teams to achieve operational goals and improve efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Asset Protection Team Lead
Bass Pro Shops
07.2021 - 04.2023
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Ensured compliance with company policies and procedures throughout the team.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated team through positive reinforcement techniques.
- Trained new outfitters in relevant processes and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensure the safety and security of all guests and outfitters.
- Monitor suspicious activity and possible criminal activity via CCTV and foot patrols.
- Led team to achieve operational excellence through effective workflow management and process improvements.
Receptionist Administrator
Memphis Police Association
04.2018 - 07.2021
- Managed front desk operations, ensuring efficient greeting and directing of visitors.
- Coordinated scheduling for meetings and appointments, optimizing executive time management.
- Maintained accurate records of incoming calls and messages for quick retrieval.
- Streamlined office procedures, enhancing workflow efficiency and documentation accuracy.
- Developed and maintained filing systems, improving data accessibility for team members.
- Greeted incoming visitors and Officers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other MPA administrators.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Filed and maintained incoming lawsuits.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
Police Officer
Memphis Police Department
04.2013 - 10.2016
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Knowledge of TN state criminal laws and how apply those laws in the field.
- Observed and recorded details of criminal events according to departmental protocol.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Pursued fleeing suspects on foot and in varying terrain.
Co-Director of Parents
Cordova Baptist Church Outreach
08.2005 - 01.2008
- Monitored student progress and assisted students and teachers with resolving problems.
- Payroll
- Managed tuition monthly payments.
- Trained, managed and motivated employees to promote professional skill development.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with parents requests and answered questions to improve satisfaction.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Organized and led activities to promote physical, mental and social development.
Education
POST Certification - Police Certification
Memphis Police Academy
Memphis, TN09.2013
Bachelor of Arts - Cultural Anthropology
University of Memphis
Memphis, TN05.2012
Skills
- Office administration
- Data entry
- Appointment scheduling
- Schedule management
- Document management
- Data collection
- Employee development
- Records management
- Travel arrangements coordination
- Event coordination
- Meeting planning
- Meeting coordination
- Maintaining office records
- Calendars management
- Sorting and delivering mail
- Time management
- Team collaboration
- Verbal and written communication
- Microsoft Excel
- Managing office supply inventory
- Filing
- Office opening and closing
- Teamwork
- Reliability
Certification
- Licensed Unarmed Security Guard/Officer - May 31, 2026
Timeline
Safety and Security Manager/Asset Protection Manager
Bass Pro Shops at the Pyramid
04.2023 - 11.2025
Asset Protection Team Lead
Bass Pro Shops
07.2021 - 04.2023
Receptionist Administrator
Memphis Police Association
04.2018 - 07.2021
Police Officer
Memphis Police Department
04.2013 - 10.2016
Co-Director of Parents
Cordova Baptist Church Outreach
08.2005 - 01.2008
Bachelor of Arts - Cultural Anthropology
University of Memphis
POST Certification - Police Certification
Memphis Police Academy
Education and Training
other,other
Asset Protection Sentinel for June 2023
In June of 2023, I was awarded Asset Protection Coordinator of the month Bass Pro company wide for my hard work on a $15,000 case that lead to an arrest. I was awarded with a certificate, awarded day off and a Bass Pro gift card.