Jennifer Perez
Round Rock,TX
Summary
Dedicated professional with a versatile background in office administration and customer service. Known for exceptional attention to detail and effective communication, driving operational excellence and fostering strong customer relationships.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
FDL Electric
Round Rock, TX
01.2025 - Current
- Coordinate office communications and schedule appointments for team members.
- Support project coordination by tracking deadlines and deliverables.
- Handle incoming calls and direct inquiries to appropriate staff members.
- Provide general administrative support to enhance office efficiency.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Compose letters, emails, presentations and other written correspondence as required.
- Provide administrative support to the entire team, including scheduling meetings and managing calendars.
Owner/Operator
CustomGirlFeathers
Round Rock, TX
06.2012 - 12.2025
- Streamlined daily operations and workflows to enhance overall business efficiency.
- Managed inventory levels to meet customer demands and prevent stockouts.
- Engaged customers by providing exceptional service and addressing inquiries promptly.
- Developed marketing strategies that effectively promoted products and attracted new clients.
- Handled financial transactions while maintaining accurate budgeting records.
- Collaborated with suppliers to negotiate contracts and ensure timely delivery of goods.
- Established strong customer relationships through effective service and rapid issue resolution.
- Negotiated client contracts for products and services, optimizing revenue opportunities.
Customer Service Supervisor
Nationwide Lending
Des Moines, IA
01.2005 - 10.2005
- Supervised customer service team to ensure high-quality support delivery.
- Trained staff on effective communication and problem-solving techniques.
- Resolved escalated customer issues promptly and professionally.
- Implemented process improvements to enhance service efficiency and satisfaction.
Bilingual Customer Service Team Leader
Citibank
Des Moines, Iowa
01.2004 - 01.2005
- Trained new staff on company policies and customer service procedures.
- Developed training materials to improve team knowledge and skills.
- Facilitated team meetings to discuss challenges and share solutions.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Attended job training to sharpen skills and keep informed of new products.
B2B Mortgage Loan Funder
IndyMac Bank
Kansas City, Missouri
01.2003 - 12.2003
- Reviewed and verified loan documents for compliance and accuracy.
- Processed funding requests in a timely manner to meet closing deadlines.
- Communicated with lenders to resolve discrepancies in loan details.
- Maintained accurate records of funded loans and related documentation.
- Collaborated with escrow agents to ensure smooth transaction closures.
- Streamlined workflow processes to improve funding efficiency and accuracy.
Education
High School Diploma -
West High School
Waterloo05-1992
Skills
- Marketing strategies
- Customer relationship management
- Office coordination
- Project support
- Process improvement
- Problem solving
- Attention to detail
- Typing proficiency
- Office administration
- Reading comprehension
- Business operations support
- Highly organized
- Supervising staff
- Schedule management
- Types 45-50 wpm
- Conflict mediation
- Correspondence writing
- Data entry
- Transcription and dictation
- Professional and polished presentation
Languages
Spanish
Limited
English
Professional
Timeline
Administrative Assistant
FDL Electric
01.2025 - Current
Owner/Operator
CustomGirlFeathers
06.2012 - 12.2025
Customer Service Supervisor
Nationwide Lending
01.2005 - 10.2005
Bilingual Customer Service Team Leader
Citibank
01.2004 - 01.2005
B2B Mortgage Loan Funder
IndyMac Bank
01.2003 - 12.2003
High School Diploma -
West High School