JENNIFER PEREZ-CARO
White Plains,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Senior Manager of Clinical Operations
Columbia University
09.2018 - Current
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Manages all EPIC schedules for the providers in the Department
- Conducts regularly scheduled meetings with Managers to develop new paths, procedures and approaches to maximize opportunities for performance and process improvement
- Ensure optimal use of the practice space throughout all hours of operation by optimizing staffing ratios and patient density.
- Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed
Senior Practice Manager
Columbia University Medical Center
03.2012 - 09.2018
- Management
- Manage daily practice operations for four clinical divisions including: Behavioral Neurology, Movement Disorders, Neuromuscular specialty clinics and Neuropsychology (35 providers) Ensure proper administrative staffing, supplies and equipment for successful operations
- Oversee the management of five medical assistants for the department
- Oversee and manage the Neurology Lumbar Puncture Clinic
- Direct supervision of seven administrative staff
- Establish a medication tracking for movement disorders Botox practice
- Worked with physicians and a programmer to establish and implement a database for inventory management and reporting
- Manage and create master schedules for physicians; monitor no-shows and cancellations and scheduling with fellows
- Working with administrative leadership to establish a new practice location in Sleepy Hollow, NY, and Tarry town, NY Transition the clinical practice to FPO practice management systems
- Clinical Operations
- Transition the clinical practices from paper-based documentation to faculty practice EMR, Allscripts/CROWN
- Consolidated the clinical practice for the separate divisions developing administrative teams and uniform workflow
- Communicate departmental and faculty practice issues to faculty and staff
- Established new workflows for administrative staff; developed standard operating procedures for front-desk staff and medical assistants
- Working with administrative leadership to establish a new practice location in Sleepy Hollow, NY
- Transition the clinical practice to FPO practice management systems
- Working with an outside vendor, established a workflow for the prescription refills line for the department
- Attend monthly faculty division meeting to address practice issues and FPO practice management forums
- Working with all Neurology providers, fellows, and nurse practitioners to ensure they were properly set-up in EPCS, (Electronic Prescribing of Controlled Substances)
Executive Assistant/Interim Clinical Practice Manager
Columbia University Medical Center
08.2009 - 03.2012
- Manage clinical practice group
- Supervise three medical secretaries and administrative staff
- Process payment and related financials for all supplies and medicines
- Handle patient complaints with discretion and diplomacy
- Serve as liaison between physicians and staff
- Schedule office coverage
- Coordinate with facilities and other departments to ensure office efficiency
Administrative Assistant
New York Presbyterian Hospital
02.2004 - 08.2009
- Utilized IDX to schedule patient appointments and process billing
- Verified insurance coverage and referrals
- Invoiced co-payments and balances
- Prepared medical charts and reports; communicated prescription details
- Managed professional and personal calendar and expense reporting
Medical Secretary
New York Presbyterian Hospital
04.2003 - 02.2004
- Utilized IDX to schedule patient appointments and process billing
- Verified insurance coverage and referrals
- Invoiced co-payments and balances
- Prepared medical charts and scheduled office procedures
- Telephone coverage and calendar management
Medical Secretary
New York Physicians
07.1997 - 04.2003
- Welcomed patients and assisted with completion of medical history intake reports
- Verified insurance coverage and referrals
- Obtained pre-certifications for hospitalizations, surgeries and procedures
- Managed patient billing and collected co-payments
- Prepared medical charts and correspondence
- Calendar management; scheduled office procedures and surgeries
Education
General Studies
Union County College
01.2001
High School Diploma - undefined
Victory Christian Academy
01.1997
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Team leadership
- Problem-solving
- Training and development
- Decision-making
Timeline
Senior Manager of Clinical Operations
Columbia University
09.2018 - Current
Senior Practice Manager
Columbia University Medical Center
03.2012 - 09.2018
Executive Assistant/Interim Clinical Practice Manager
Columbia University Medical Center
08.2009 - 03.2012
Administrative Assistant
New York Presbyterian Hospital
02.2004 - 08.2009
Medical Secretary
New York Presbyterian Hospital
04.2003 - 02.2004
Medical Secretary
New York Physicians
07.1997 - 04.2003
High School Diploma - undefined
Victory Christian Academy
General Studies
Union County College
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