Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Perez Martinez

Tampa,FL

Summary

Dynamic customer service professional with experience at Publix, excelling in complaint handling and fostering customer loyalty. Bilingual in Spanish and English, I effectively resolve issues while maintaining a friendly demeanor. Proven ability to enhance customer satisfaction and streamline operations through attention to detail and strong teamwork.

Developed exceptional communication and problem-solving skills in fast-paced customer service environment, excelling in conflict resolution and client interaction. Skilled in identifying customer needs and delivering tailored solutions. Looking to transition into new field where these abilities can be leveraged to drive success and foster positive outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Staff

Publix
11.2023 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.

Store Supervisor

Papayaclothing
07.2022 - 08.2023
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

Education

Associate of Science - Dentist

Hillsborough Community College
Tampa, FL
08-2026

A.P Leto High School
Tampa, FL
05-2024

Skills

  • Complaint handling
  • Customer service
  • Attention to detail
  • Team collaboration
  • Bilingual in Spanish and English
  • Communicative
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Staff

Publix
11.2023 - Current

Store Supervisor

Papayaclothing
07.2022 - 08.2023

Associate of Science - Dentist

Hillsborough Community College

A.P Leto High School

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