Jennifer Perkins
Roswell,GA
Summary
Dynamic Clinical Manager with a proven track record at Amity Care Hospice, excelling in clinical leadership and quality improvement. Expert in developing patient care plans and enhancing staff performance through targeted training. Skilled in compliance oversight and effective communication, driving initiatives that significantly improved patient satisfaction and operational efficiency. Assist in cost cutting with equipment, medications, supplies to allow business to work more efficiently. Chart reviews done to ensure charting is compliant with Medicare/Medicaid guidelines for billing and reflects patient care provided.
Overview
10
10
years of professional experience
Work History
Clinical Manager Hospice
Amity Care Hospice
08.2025 - Current
- Developed and implemented patient care plans in collaboration with interdisciplinary teams.
- Collaboration with Hospice Medical directors on meeting patient needs and effective way to keep cost sufficient.
- Help patients with prior authorization for medications not related to hospice Diagnosis.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Facilitated training sessions for staff on best practices in hospice care.
- Led transition to telehealth services, ensuring uninterrupted patient care during challenging times.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical equipment.
- Monitored patient progress and adjusted care strategies as necessary.
- Led initiatives to enhance patient satisfaction through personalized care approaches.
- Coordinated staff schedules to ensure optimal coverage and patient care.
- Streamlined communication processes between clinical staff and families.
- Assessed staff training needs and developed targeted educational programs.
- Conducted regular team meetings to discuss patient care and operational challenges.
- Evaluated operational workflows to identify areas for efficiency improvements.
- Reviewed clinical documentation to ensure compliance with regulatory standards.
- Implemented quality assurance measures to enhance service delivery and patient outcomes.
- Engaged in community outreach to promote hospice services and educate the public.
- Maintained accurate records of patient care activities and staff performance.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
Clinical Nurse Consultant
Rising Star Personal Care Home
08.2015 - Current
- Conducted comprehensive clinical assessments to identify patient needs and develop appropriate care strategies.
- Developed and implemented individualized care plans in collaboration with healthcare teams to enhance patient outcomes.
- Facilitated staff education sessions on best practices and evidence-based approaches in patient care.
- Monitored patient progress and adjusted care plans as necessary to ensure optimal health outcomes.
- Participated in policy implementation and help with updating policies to meet state guidelines.
- Led quality improvement initiatives aimed at reducing medication errors and enhancing patient safety.
- Reviewed charts weekly to complete quality control checks.
- Served as a clinical resource to staff, patients and families.
- Provided clinical oversight and support to health care teams.
- Explained side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
- Evaluated patient care protocols, identifying areas for improvement and ensuring adherence to regulatory standards.
- Trained nursing staff in advanced clinical skills to improve overall care delivery and team competency.
- Reviewed and analyzed clinical data to inform practice changes and enhance service delivery.
- Conducted regular audits of patient care practices to ensure compliance with evidence-based guidelines.
- Promoted a culture of safety within the healthcare environment by monitoring infection control practices and advocating for necessary improvements.
- Conducted regular evaluation of staffing needs, making recommendations for adjustments to ensure appropriate allocation of resources and optimal patient care delivery.
- Developed educational materials and conducted in-service trainings to enhance clinical staff knowledge on various health topics.
- Close Collaboration with Facility Physician on cost effective medications and treatments to help with cost effectiveness and patient care.
- Oversaw admissions and discharges and scheduling of nursing staff.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Travel Registered Nurse
Aya Healthcare
03.2023 - 05.2025
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications and treatment to patients and monitored responses.
- Prevented complications in critical situations by promptly recognizing symptoms and initiating appropriate interventions.
- Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
- Maintained strict adherence to infection control protocols, ensuring a safe environment for patients and colleagues alike.
- Streamlined communication among healthcare teams by providing accurate and timely updates on patient conditions.
- Reduced medication errors through meticulous administration and documentation of medications, treatments, and IV therapies.
- Improved patient outcomes by diligently monitoring vital signs and adjusting treatment plans accordingly.
- Assisted physicians with bedside procedures, including central line placements, lumbar punctures, and thoracenteses.
- Enhanced patient care by efficiently managing multiple cases in high-stress environments.
- Educated patients and their families on health maintenance, disease prevention, and post-discharge care for optimal recovery.
- Increased patient satisfaction by consistently providing compassionate, empathetic care during hospitalizations.
- Collaborated with interdisciplinary teams to develop customized care plans tailored to individual patient needs.
- Contributed to higher standards of care within the facility by mentoring new nurses and sharing best practices from prior experiences in various clinical settings.
- Facilitated smooth transitions between facilities by effectively communicating pertinent patient information to receiving staff members.
- Supported positive work environment by mentoring new nursing staff, promoting culture of learning and professional growth.
- Enhanced efficiency in emergency response procedures, contributing to hospital's ability to handle critical situations effectively.
- Streamlined patient admission process with efficient data entry and patient assessment, reducing wait times significantly.
- Optimized use of medical supplies by implementing inventory control measures, contributing to cost savings without compromising patient care.
- Achieved high levels of patient satisfaction, providing compassionate care and effectively addressing patient concerns.
- Improved patient recovery by providing skilled post-operative care and closely monitoring progress.
- Provided critical care to patients in emergency situations, stabilizing conditions and facilitating swift recovery.
- Maintained detailed patient records for accurate documentation and effective treatment planning, ensuring compliance with healthcare regulations.
- Elevated the quality of patient care through continuous process improvement initiatives aimed at enhancing clinical outcomes while reducing costs.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling, resource allocation, and workflow management.
- Maintained up-to-date knowledge of industry trends and best practices by attending conferences, workshops, and continuing education courses relevant to nurse management roles.
- Optimized nursing staff performance by providing ongoing professional development opportunities, mentoring, and feedback sessions.
Charge Nurse Manager
Ochsner Rush Health Systems
01.2022 - 03.2023
- Identified process improvements that led to reduced medication errors among the nursing staff.
- Led multidisciplinary rounds involving physicians, pharmacists, therapists, dietitians, and nursing staff to ensure effective communication and coordination of patient care.
- Facilitated training sessions on new medical equipment and technology for nursing staff members.
- Served as a liaison between administration and nursing staff regarding policy changes or concerns raised by either party.
- Conducted performance evaluations for nursing staff, identifying areas of improvement and designing professional development plans.
- Promoted a culture of teamwork by regularly acknowledging accomplishments of both individual nurses as well as collaborative achievements.
- Championed quality improvement initiatives within the unit, driving continuous enhancement of patient outcomes.
- Implemented measures to reduce hospital-acquired infections, leading to an overall decrease in infection rates within the unit.
- Ensured compliance with state regulations and accreditation standards through regular audits and policy updates.
- Streamlined workflow for nursing staff, resulting in improved efficiency and patient satisfaction.
- Coordinated discharge planning efforts with social workers, case managers, and other healthcare professionals to provide seamless transitions of care for patients.
- Managed staffing schedules, ensuring appropriate coverage and minimizing overtime costs.
- Managed patient census fluctuations by adjusting staffing levels accordingly, maintaining optimal nurse-to-patient ratios.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
High School Diploma -
West Lauderdale High School
CollinsvilleAssociate of Science - Registered Nursing
Meridian Community College
Meridian, MS05-2005
License Practical Nurse - Nursing
Meridian Community College
Meridian, MS08-1994
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Proficient in EMR to include Epic, and Consolo
- Patient flow
- Team management
- Managerial experience
- Patient records administration
- Records management
- HIPAA
- Effective communication
- Onboarding and coaching
- Staff guidance
- Compliance oversight
- Quality improvement
- Clinical documentation
- Procedure implementation
- Clinical quality improvement
- Insurance billing
- Appointment scheduling
- Patient care
- Inventory management
- Medical billing
- Managed care
- Utilization review
- Insurance verification
- Clinical research
- Marketing
- Meeting participation
- Regulatory compliance
Timeline
Clinical Manager Hospice
Amity Care Hospice
08.2025 - Current
Travel Registered Nurse
Aya Healthcare
03.2023 - 05.2025
Charge Nurse Manager
Ochsner Rush Health Systems
01.2022 - 03.2023
Clinical Nurse Consultant
Rising Star Personal Care Home
08.2015 - Current
High School Diploma -
West Lauderdale High School
Associate of Science - Registered Nursing
Meridian Community College
License Practical Nurse - Nursing
Meridian Community College