Jennifer Perkovich

• Monitored customer care goals and developed improvements.
• Managed customer inquiries for all products and services for an entire hospital system
• Provided safe mobility support to help patients move around personal and public spaces.
• Prepared reports for workload and performed quality assurance including cleaning up billing issues, submitting requests to insurance and contracts
• Coordinated with various departments to resolve technical and operational issues.

• Served as point of contact for volunteers, registered participants and other co-workers with up to 5000 participants. Prior to merging with Charm City Run, this company was known as Elite Race Management. Communicated with participants to troubleshoot issues quickly and to their satisfaction. Established relationships with repeat race participants, and longevity.

Tracking hundreds of bariatric patients from the beginning of their program to stay on track with paper work, consults, weight management and post-op.

• Formulated exercise programming for bariatric patients focused on lifestyle changes.
• Coached and demonstrated proper exercise techniques, achieving commendations for motivational approach to fitness.
• Developed, planned and led personal and group web ex fitness sessions as well as well-known specialty fitness programs.
• Designed specific workout systems for individual clients based on performance ability.

• Teaches many levels of Pilates classes and personal Personal Pilates and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. Creating programs for consistent clients for over 20 years.
• Worked in team-based environment to provide clients with optimal fitness services.
• Kept facilities and equipment clean and organized.
• Attended continuing education classes to maintain current knowledge.

• Oversees and teaches various classes to include well-rounded programs to over 200 residents. Successfully led key projects which resulted in higher attendance and participation in programs. Incorporated monthly park program learning through nature centers, trails, historic sites, and museums. Director of Outreach, Masterpiece Living program and ACHIEVE personal training
• Conducted on-site seminars and workshops to generate interest in new club activities.
• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Explained use of exercise equipment to all participants, prioritizing safety at all times
• Cultivated positive relationships with participants by interacting with group during fitness classes

• Participated in club promotions to recruit new members, Increased club sales. Top 5% for sales in personal training. Encouraged clients to engage in group fitness classes, other activities to meet fitness goals.
• Established weekly meetings to review performance, offer direction, motivation, guidance toward achieving individual and facility goals.