Jennifer Perry
Euclid,OH
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Job and Family Services and Huntington National Bank. Proven ability to resolve complex issues and enhance client satisfaction. Skilled in document management and time management, consistently achieving operational efficiency while maintaining a positive attitude. Strong problem solver dedicated to continuous improvement.
Overview
22
22
years of professional experience
Work History
Clerical Specialist
Lake County Job And Family Services
05.2019 - Current
- Solely responsible for the acquiring and routing of all electronic communication sent to the county by clients. This was retrieved via email, fax and uploads to the self service portal.
- Responsible for the verifying of eligibility for our county's transportation service, approving/denying rides that were sent twice a day via email from the bus company.
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Performed thorough quality checks on outgoing correspondence to ensure professional appearance and error-free content.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
Senior Teller
Huntington National Bank
05.2013 - 12.2018
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Managed overdraft reports and performed audits.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Coached and trained new bank tellers.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Handled foreign currency and performed currency transaction reports.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Performed general teller duties for drive-thru line.
Zone Supervisor
Walmart
06.2003 - 08.2011
- Optimized resource allocation by skillfully assigning tasks based on individual strengths and project requirements.
- Coordinated with other departments to maintain smooth operations and achieve company objectives.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing appropriate solutions.
- Cultivated a culture of continuous improvement by encouraging team members to share ideas and suggestions, resulting in increased efficiency and overall performance.
- Ordered and maintained store supplies.
- Oversaw employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Had the most well stocked food department in our district and trained other associates on how to maintain the stock.
Education
Legal/Medical Secretarial & Accounting - Accounting And Finance
Buckeye Career Center
New Philadelphia, OH05-2000
High School Diploma -
Garaway High School
Sugarcreek, OH05-2000
Skills
- Scheduling appointments
- Filing systems
- Typing speed
- Document management
- Positive attitude
- Customer service
- Time management
- Verbal communication
- Office administration
- Strong problem solver
- Data entry
- Professional and mature
Timeline
Clerical Specialist
Lake County Job And Family Services
05.2019 - Current
Senior Teller
Huntington National Bank
05.2013 - 12.2018
Zone Supervisor
Walmart
06.2003 - 08.2011
Legal/Medical Secretarial & Accounting - Accounting And Finance
Buckeye Career Center
High School Diploma -
Garaway High School
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