Jennifer Peterman
Milford,DE
Summary
Dynamic Casino Administrator with a proven track record at Bally's Dover, excelling in operational efficiency and customer service. Adept at managing sensitive data and streamlining office procedures, I foster team collaboration and maintain confidentiality. Recognized for enhancing guest experiences and implementing successful promotional campaigns, I bring strong attention to detail and a personable approach.
Overview
21
21
years of professional experience
Work History
Casino Administrator
Bally's Dover
07.2022 - 10.2025
- Supported daily administrative operations, ensuring smooth workflow and communication across departments.
- Managed scheduling and coordination of meetings.
- Executed routine office tasks independently, demonstrating adaptability and attention to detail.
- Streamlined office procedures, contributing to improved operational efficiency and productivity.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Assist Casino Director in Slot Floor game moves
- Coordinated casino game moves, changes, installations and removals with the State Lottery.
- Kept all casino logs current
- Communicated with slot machine vendors on upcoming projects
Player's Club Supervisor
Bally's Dover
06.2010 - 02.2014
- Supervised daily operations of Players' Club, ensuring exceptional guest experience and service delivery.
- Trained and mentored staff on customer engagement strategies to enhance membership satisfaction.
- Implemented promotional campaigns to increase club membership and retention rates effectively.
- Conducted regular performance reviews, providing feedback to team members for continuous improvement.
- Resolved member inquiries and disputes promptly, maintaining high levels of customer trust and loyalty.
- Reviewed employment applications, conducted interviews, hired new employees
Human Resources Representative
Bally's Dover
02.2019 - 07.2022
- Supported onboarding procedures, ensuring new hires completed necessary paperwork.
- Maintained employee records, ensuring data integrity and compliance.
- Collaborated with management to implement performance evaluation processes effectively.
- Worked with the State Lottery to license new employees, and to renew current employees Lottery Licenses.
- Processed paperwork for employee changes, such as pay rates, job positions, department transfers, and terminations.
- Kept employee files up to date
Casino Host
Bally's Dover
08.2014 - 02.2019
- Developed strong relationships with high-value guests, enhancing their overall experience.
- Coordinated special events and promotions, increasing guest engagement and satisfaction.
- Managed guest requests and inquiries promptly, ensuring a seamless experience at the casino.
- Collaborated with various departments to ensure exceptional service delivery for VIP guests.
- Provided personalized recommendations for gaming and dining options, tailoring experiences to individual preferences.
- Monitored guest activity to identify potential issues and proactively address concerns before escalation.
- Trained new hosts on operational procedures, fostering a team-oriented environment focused on service excellence.
Player's Club Representative
Bally's Dover
08.2004 - 06.2010
- Assisted members with inquiries regarding rewards programs and benefits.
- Educated players on loyalty program updates and promotional offers.
- Coordinated events to enhance player engagement and retention initiatives.
- Resolved customer complaints, ensuring satisfaction through effective problem-solving techniques.
- Collaborated with marketing team to promote special events and tournaments effectively.
- Trained new representatives on company policies and customer service standards.
- Collaborated closely with casino hosts to ensure seamless communication, enabling prompt recognition and special treatment for VIP members.
- Developed rapport with guests through friendly interactions, creating memorable experiences that encouraged return visits.
Education
Certificate - Patient Care Tech
Polytech
Dover, DE02.2016
High School Diploma - General Studies
Laker High School
Pigeon05.1987
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Deadline adherence
Timeline
Casino Administrator
Bally's Dover
07.2022 - 10.2025
Human Resources Representative
Bally's Dover
02.2019 - 07.2022
Casino Host
Bally's Dover
08.2014 - 02.2019
Player's Club Supervisor
Bally's Dover
06.2010 - 02.2014
Player's Club Representative
Bally's Dover
08.2004 - 06.2010
Certificate - Patient Care Tech
Polytech
High School Diploma - General Studies
Laker High School