Jennifer peterman
Sonoco Industries
columbus,OH
14
years of professional experience
Dynamic quality management professional with extensive experience leading inspections and mentoring teams. Known for developing effective training programs and implementing process improvements that reduce waste and enhance product compliance with industry standards.
Work History
Quality Inspector Team Leader
4 Years 5 Months- Led quality inspections to ensure compliance with industry standards and customer specifications.
- Developed and implemented process improvements that increased efficiency in quality checks.
- Coordinated with production teams to resolve quality issues and prevent recurrence.
- Mentored team members on inspection techniques and safety protocols to enhance performance.
- Conducted root cause analysis for defects, leading to actionable solutions and reduced waste.
General Manager
5 Years 4 Months- Led operational strategies to enhance customer service and satisfaction levels.
- Implemented cost-saving measures, improving overall profitability of the location.
- Developed training programs for staff, increasing productivity and performance standards.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
Bartender/Cook/Server Trainer
3 Years 8 Months- Trained and mentored new bartenders on techniques and customer service standards.
- Crafted signature cocktails and beverages to enhance guest experiences.
- Managed inventory levels, ordered supplies to prevent shortages.
- Managed inventory levels, ordering supplies as needed to prevent shortages.
- Developed strong relationships with patrons, fostering a welcoming environment.
Education
Bachelor of Science - Human Services
Skills
Quality management
Quality control
Six sigma methodology
Measurement tools
Quality process audits
Root cause analysis
Dimensional tolerancing
Process control
Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- set standards followed by staff members
- scheduling, inventory, and payroll
Timeline
Quality Inspector Team Leader
Sonoco Industries
03.2018 - 08.2022Read More
General Manager
Hothead Burrito
11.2012 - 03.2018Read More
Bartender/Cook/Server Trainer
Elks Lodge
02.2009 - 10.2012Read More
Post University
Bachelor of Science from Human Services
Read More