Jennifer Peterson
Jacksonville Beach,FL
Summary
Talented Life Enrichment Director skilled in planning, coordinating and ensuring implementation of multi- level events and activities, seeking to continue to develop a career as a professional business model. Extensive over-all knowledge of the day -to-day operations of Senior Living. Well-versed in creating enriching activities geared towards the senior citizen population, scheduling a variety of activities that appeal to various personalities. Building and maintaining relationships with residents, vendors and families to ensure the highest quality of life for the residents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Enrichment Director
Camellia At Deerwood
Jacksonville , FL
2020.10 - Current
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Established vendor relationships to access timely services in support of events.
- Improved recreational programming based on feedback from customers and employees.
- Led efforts to conceive, develop and execute thematically aligned entertainment programming.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
- Administered First Aid and CPR to participants in distress.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for excellent customer service, staff productivity and operational efficiency.
- Greeted Residents and guests upon arrival, offered assistance and answered questions to build relationship and retention.
- Collaborated with team members to handle Resident concerns and followed through for clarification
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and Resident apartments
- Resolved Resident issues with concerns or requests with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and Residents needs for busy community.
- Scheduled and assigned daily work and activities for Drivers, Fitness Director, Front Desk Associates, Life Enrichment Assistant, and many more
- Coordinated with dining staff, housekeeping, maintenance to meet all Residents needs.
- Maintained/ Operated virtual community store meeting Resident needs.
- Prepared weekly employee work schedules for team members.
- Built talented team through hiring and training new associates.
- Stayed with in budgeted guidelines.
- Created lasting relationships with Residents that built loyalty to build retention.
- Delivered above-and-beyond service to Residents by making outside venue reservations and setting up Excursions.
- Reported community and apartment maintenance problems to appropriate personnel for immediate remediation.
Village Program Director
Camellia At Deerwood
Jacksonville , FL
2019.05 - Current
- Reported to Executive Director
- Responsible for over-all well being of Memory Care.
- Conducted all types of activities at all skill levels.
- Developed monthly calendar according to Village Program Philosophy.
- Assisted Residents and family members in virtual calls and window visits in 2020 Pandemic.
- Maintained Village Snack Menu coordinating with Food Service Department.
- Provided special occasions outside of normal working hours.
- Coordinated with Village Nurse Manager implementation of activities within Resident Care Assistants schedule.
- Attended Life Enrichment Meetings and participated in Life Enrichment Projects and Activities when requested.
Activities Assistant
Camellia At Deerwood
Jacksonville , FL
2016.04 - 2019.04
- Coordinated off-site activities and accompanied residents throughout excursions.
- Evaluated supplies and requested purchases to meet activity plans.
- Scheduled movies, entertainment and other special events.
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Maintained master calendar and all relevant records.
- Managed scheduled events for Camellia at Deerwood to maximize activities and attendance.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Coordinated and led, recreational and educational activities for both small and large groups.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Trained staff members on conducting events and following safety procedures.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Managed scheduled events for Activities Department to maximize activities and attendance.
Front Desk Associate
Camellia At Deerwood
Jacksonville , FL
2015.08 - 2016.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took dinner orders over phone, in person and provided confirmation information.
- Answered Resident questions and referred to local points of interest.
- Provided Residents with above-and-beyond service, including making outside venue reservations and setting up tours.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted mail and other important data upon absence, promoting quick delivery of all messages to recipients.
- Maintained cleanliness and organization of front desk area.
- Performed basic daily bookkeeping tasks.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
High School Diploma -
Florida Community College of Jacksonville
Jacksonville, FL04.2006
Dental Assistant -
Concorde Career Institute
Jacksonville, FL10.2003
Skills
- A + Customer Service
- Administration knowledge
- Advanced knowledge of technology
- Knowledge of Hiring and Recruitment
- Computer Navigation & Networking
- Monthly Event Calendars
- Annual Evaluations
- Administering Social Media Accounts
- Budgeting and Cost Control
- Community Operations
- Resolving Complaints
- Interdepartmental Coordination
- Team Management
Accomplishments
Navigated through the pandemic following CDC guidelines
and Community policies.
Bought the front desk out of declining state
Certification
- CDP Certified- 243991
- First Aid/CPR Certified-2020
Timeline
Life Enrichment Director
Camellia At Deerwood
2020.10 - Current
Village Program Director
Camellia At Deerwood
2019.05 - Current
Activities Assistant
Camellia At Deerwood
2016.04 - 2019.04
Front Desk Associate
Camellia At Deerwood
2015.08 - 2016.04
High School Diploma -
Florida Community College of Jacksonville
Dental Assistant -
Concorde Career Institute
- CDP Certified-2019
- First Aid/CPR Certified-2020
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